Swissport
Cargo Services Team Leader
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Job Summary
Based at Heathrow Airport - Cargo
To motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.
The pay will be £43,719.00 Annually
Responsibilities
Job Responsibilities
- Supervise/allocate tasks including reporting absences and overtime.
- Plan and deploy resources to meet customer and operational requirements.
- Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained.
- Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards that deliver the desired customer service experience.
- Comply with all relevant legislation as well as airport authority and carrier security requirements.
- Comply with Swissport policies, procedures and processes.
- Maintain up-to-date manuals and documentation as required.
- Build and maintain relationships with customers and airport authorities.
- Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports.
- Ensure compliance with Swissport Standard Operating Procedures (SOP's).
- Resolve conflict and irregularities and take appropriate action.
- On the job guiding, coaching and mentoring.
- Signing off break/build documentation.
- Other duties as assigned.
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Qualifications
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Qualifications and Competencies
- In possession of at least three GCSEs / O Level.
- Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays).
- Ability to speak and understand the English language.
- Ability to travel to the airport at times when public transport is not available.
- Excellent communication skills (written and verbal).
- Able to work as part of a team in a challenging environment.
- Previous experience working in an aviation environment is desired.
- Demonstrate supervisory experience for at least three years.
- Excellent oral and written communication skills.
- A full driving licence.
- Proficient in Microsoft Office and able to learn relevant computer systems.
- Ability to follow processes and procedures and apply flexible approach when required.
- Commitment to continuous improvement.
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