Paradigm Housing Group
Carpenter and UPVC Operative
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Carpenter / UPVC Operative
Salary: £41,327 + Excellent Benefits
Location: Buckinghamshire, Bedfordshire, Hertfordshire and surrounding counties
Office locations: Wooburn Green, High Wycombe and Chesham
Van and fuel card included for business use
Contract: Permanent
Hours: 40 per week, Monday to Friday, 08:00 to 17:00
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve.
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
About The Role
We are looking for a skilled Carpenter / UPVC Operative to join our trades team. You will carry out a wide range of carpentry and UPVC repairs across our homes, including doors, windows, kitchens, flooring, locks, fencing, gates and other timber‑based or UPVC components. You will work independently and as part of a wider team, delivering high quality work, keeping residents informed and making sure repairs are completed safely and right first time.
You will use a company van and fuel card for business travel across our operating area: Buckinghamshire, Bedfordshire, Hertfordshire and surrounding counties.
Key Responsibilities
Technical delivery
- Carry out carpentry repairs including doors, frames, skirting, architraves, locks, kitchens, flooring, cupboards, fencing and gates
- Complete UPVC repairs including window and door mechanisms, hinges and handles
- Carry out first and second fix carpentry work
- Diagnose issues and complete repairs independently
- Order materials when needed and manage van stock responsibly
- Use PDA and repairs systems to update work orders and record materials used
- Report unsafe installations, compliance concerns or risks
Service delivery
- Deliver repairs right first time wherever possible
- Manage workload efficiently and complete jobs within agreed timescales
- Provide clear updates to supervisors when follow‑on work is needed
- Minimise waste and use materials responsibly
- Support team targets and KPI performance
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Customer service
- Communicate clearly and professionally with residents
- Keep residents informed about work, timescales and access needs
- Work respectfully in residents’ homes and leave work areas clean and safe
- Contribute to positive resident satisfaction through quality workmanship
Health and safety
- Follow all health and safety requirements, risk assessments and safe systems of work
- Use tools and equipment safely and maintain them appropriately
- Report risks, unsafe practices or compliance concerns
- Drive company vehicles safely and keep them clean and roadworthy
Conditions of service
- Work across our geographical area as required
- Support out‑of‑hours or emergency repairs when needed
- Hold a full, valid UK driving licence
Our expectations
- High‑quality carpentry and UPVC work with reduced defects and recalls
- Positive resident feedback and strong satisfaction
- Efficient completion of jobs within agreed timescales
- Good control of materials and van stock
- Accurate updates on PDA and systems
- Strong compliance with health and safety and organisational standards
About you
Experience
- Experience carrying out carpentry repairs, maintenance and installation
- Experience working in social housing, domestic maintenance or responsive repairs
- Experience delivering high‑quality, right‑first‑time repairs
- Experience diagnosing and resolving repeat repair issues
Knowledge
- Strong technical knowledge of carpentry, joinery and UPVC repairs
- Understanding of responsive repairs, work allocation and service standards
- Clear understanding of health and safety and safe systems of work
- Understanding of customer service and resident‑focused delivery
- Awareness of value for money and efficient use of materials
- Working knowledge of repairs systems, scheduling tools and mobile technology
Skills
- Good communication and customer service skills
- Good organisational skills and ability to manage workload
- Ability to identify issues and make sound decisions
- Confident using PDAs and mobile working systems
Other
- NVQ Level 2 or Level 3 in Carpentry and Joinery, City and Guilds Level 2 or Level 3 Technical Certificate in Site Carpentry, or equivalent
- Apprenticeship in Carpentry and Joinery or equivalent experience
- Full valid UK driving licence
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Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Annual salary: £41,327 per annum
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
And that’s just the beginning! We’re also thrilled to provide:
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 2 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours
- 40 hours per week
- Monday - Friday
- 08:00 - 17:00
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 18th of September, 2026.
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
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