WTW
Carrier Relationship Director
City of London
Posted about 18 hours ago
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This role sits within WTW’s Carrier Management team and is responsible for managing strategic insurer relationships, delivering carrier service agreements, and driving collaboration between insurers, broking teams, and internal stakeholders to support business growth and client outcomes. The position requires strong relationship management, insurance market expertise, analytical capability, and project management skills to influence strategy, identify opportunities, resolve escalations, and enhance the value delivered to both carriers and clients.
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The Role
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- Manage key insurer relationships within the GB Carrier Management team.
- Support delivery of the broking strategy while acting in clients’ best interests.
- Build strong relationships across carrier organisations and understand their structure, strategy, and underwriting appetite.
- Deliver commitments under Carrier Services Agreements and coordinate with regional and global teams.
- Act as the primary contact for assigned carriers and manage key stakeholder relationships.
- Work with Analytics teams to provide performance insights and identify improvement opportunities.
- Support development, renewal, and growth of Carrier Services Agreements and related services.
- Proactively manage escalations, claims issues, and strategic placement changes.
- Use MI and data insights to identify trends and drive continuous improvement.
- Conduct Risk: Put clients’ interests and market integrity at the centre of all decisions and actions.
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Skills
Relationship Management
Insurance Market Expertise
Analytical Capability
Project Management
Stakeholder Management
Negotiation
Data Interpretation
Communication
Presentation Skills
Strategic Planning
Risk Management
Underwriting Knowledge