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Case Handler
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Case Handler
Location: Remote
Salary: £26,000–£30,000 + Training
Working Pattern: Full-time
Experience: Trainee / Entry Level
About the Role
We are looking for a Trainee Case Handler to join a growing team in Birmingham. This hybrid opportunity is ideal for candidates looking to start or develop a career in customer service, administration, insurance, financial services, or case management.
Full training will be provided, making this suitable for candidates without previous case-handling experience.
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Key Responsibilities
- Manage and process customer cases from initial enquiry through to resolution
- Review information and supporting documentation
- Communicate with customers and internal teams
- Maintain accurate case records and update internal systems
- Follow established procedures and service standards
- Identify issues and escalate complex cases when required
- Provide customers with regular updates on case progress
About You
- Good communication and interpersonal skills
- Strong organisation and attention to detail
- Confident using computers and internal systems
- Able to manage multiple cases and deadlines
- Professional and customer-focused approach
- Previous administration, customer service, or case-handling experience is advantageous but not essential
- Willingness to learn and complete training
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What We Offer
- Remote working
- Full training provided
- Entry-level opportunity
- Career development and progression
- Competitive salary
- Opportunity to gain experience in case management and professional services
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
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