Serco Plc
Case Management Administrator
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Case Management Administrator
Location: HMP Fosse Way, LE18 4TN
Salary: £26,510 per annum plus excellent benefits
Schedule: Full time, 40 hours per week - Monday to Friday
Ready to impact a better future?
As a Case Management Administrator within our Justice and Immigration division, you’ll play a vital role in supporting the Offender Management Unit (OMU) at HMP Fosse Way. You’ll provide high-quality administrative support to Prison Offender Managers, ensuring accurate, timely, and secure handling of sensitive case information.
This is a detail-focused and responsible role where confidentiality, organization, and professionalism are essential. Your work will help create impactful solutions by ensuring offender records are accurate, statutory processes are followed, and key stakeholders receive the information they need on time.
What you’ll do as a Case Management Administrator
You’ll be entrusted to:
- Provide clerical and administrative support across all areas of the Offender Management Unit.
- Maintain accurate prisoner records on relevant computer systems and local recording systems.
- Work closely with Prison Offender Managers and Supervisors to support transfers, receptions, discharges, and licence production.
- Communicate effectively with internal teams and external agencies including Police, Probation, Courts, and other prisons.
- Ensure all documentation is handled securely and confidentially at all times.
- Produce reports and maintain accurate audit trails of actions taken.
- File, archive, and manage prisoner records in line with security and data protection requirements.
- Support sentence planning, parole, categorization, and release processes in line with PSI guidelines.
- Demonstrate flexibility by supporting different OMU functions as required.
Specialist case administration responsibilities
Depending on your allocation, you may also support:
- Sentence calculations, completing Level 1 training and maintaining competency thereafter.
- Parole administration, including identifying eligible prisoners, compiling parole dossiers, and liaising with the Parole Board.
- Public protection activity, including monitoring communications and supporting risk management meetings.
- Custody administration, including court lists, video link bookings, and liaison with escort providers.
- Home Detention Curfew (HDC) processes, identifying eligible prisoners, and managing documentation in line with PSO and PSI requirements.
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Does this sound like you?
You’ll be a great fit for this role if you have:
- Excellent administrative skills and experience working in a busy office environment.
- Strong written and verbal communication skills.
- High levels of accuracy and attention to detail.
- Confidence using Microsoft Word and Excel.
- GCSEs (or equivalent) in English and Mathematics.
- The ability to work as part of a team and manage competing priorities.
- A professional approach to handling sensitive and confidential information.
- A positive attitude to learning, training, and change.
Desirable experience includes:
- Experience working within an Offender Management Unit.
- Previous experience working with offenders or within a custodial environment.
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can be confident you’ll be part of a supportive organisation that values integrity, professionalism, and development. You’ll receive full training for specialist duties and have opportunities to build a meaningful career within justice services.
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What we offer
- Holidays: 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Role-specific training, sentence calculation certification, and ongoing development
- Health and wellbeing: Employee Assistance Programme and wellbeing support
- Discounts: Discounts across a wide range of retailers and services
- Employee networks: Inclusive networks supporting collaboration, belonging, and growth
Let’s impact a better future, together. Apply today.
A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure, and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation, and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans, and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
Let’s impact a better future, together. Apply today.
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