This is a dynamic and fast-paced role with high volumes of interaction with clients and stakeholders, each one requiring appropriate focus and attention to deliver positive outcomes and ensure that deadlines are met.

Your day-to-day work will include:

• Responding to new enquiries quickly and warmly, and guiding new clients through our onboarding process;
• Managing your caseload from initial enquiry through to completion, making sure every case keeps moving and every deadline is met;
• Preparing and verifying case information and documents so that our solicitors can advise clients within our 24-hour service standard;
• Liaising with clients, solicitors, employers and HR teams to keep everyone updated and cases on track;
• Keeping our case management system accurate and up to date at every stage;
• Spotting problems early, solving them where you can, and escalating them quickly where you can't;
• Delivering an exceptional customer experience every time and getting a 5-star review.

This is an office based role at our new Ringwood office, and you will be connected to colleagues across the firm through our phone, messaging and video call systems, so you will very much feel part of an amazing team throughout the work day.

We can also support flexible working hours. So if you need to start a little later or do the school run, no problem. We want all our team members to feel supported and happy and we strive to provide them with a great place to work.

What do you offer?

Previous experience of working in a client care, case handling or customer success role is essential. Experience as a case handler, claims handler, legal administrator or paralegal would be a great fit, but what matters most is your warmth, your attention to detail and your commitment to client service.

Excellent:

• Verbal and written communication skills
• Warm and friendly telephone manner
• Customer service focus and ability to read the room
• Time management skills and able to prioritise effectively
• Attention to detail and ability to produce work with precision
• IT Literacy and experience using case management software
• Ability to work unsupervised and use your initiative, even when under pressure
• Problem solving skills

Able to:

• Type 30 words per minute accurately
• Demonstrate a passion for client service excellence
• Deal sensitively and appropriately with confidential information
• Develop and maintain strong relationships with team members, the firm's employees and solicitors
• Work well under pressure within stipulated timescales and meet deadlines
• Embrace the use of AI and technology in your work to create better efficiency and client outcomes
• Be a positive influence and bring a helpful can-do attitude to the office

You will be:

• Proud of a professional and positive work attitude with the ability to embrace change
• Committed to delivering the Settlement Agreement Solicitors vision and mission
• Inspired by being at the forefront of innovation and technology in the legal sector
• Able to provide a confident and positive contribution, taking responsibility and ownership for the success of the firm and your own development.

Other candidate information

Applications will officially close on 30 September 2026. However, we are keen to talk to suitable candidates at the earliest possible opportunity and will close the vacancy to new applications once conversations reach an advanced stage to avoid a delay. We would therefore urge candidates who are interested in this vacancy to get in touch ASAP and discuss the opportunity with us. Any offer is conditional upon receipt of 1 satisfactory reference, a basic DBS check, Social Media Check, Sanctions Check and a check with our Regulatory Body.