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Case Officer - Appointeeship & Deputyship
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Organisation: Leicestershire County Council
Work Location: County Hall, Leicester, LE3 8RL
Salary: £29,550 to £32,055 Per annum (pro rata for part-time)
Working Hours: 37 Hours Per Week
Contract Type: Permanent
Closing Date: Sunday 20th September 2026
Interview Date(s): W/C 05th October 2026
The Appointeeship and Deputyship team is looking for two new Case Officer colleagues to join our busy and supportive team in supporting vulnerable adults who lack the mental capacity to manage their own finances. These roles would particularly suit those from a banking or benefits background, but we are interested in hearing from anybody who can demonstrate a passion for problem-solving, excellent attention to detail, and experience of managing a client caseload.
About the Role
Our Case Officers safeguard the financial wellbeing of some of our most vulnerable service users, helping them maintain as much independence as possible by:
- Managing day-to-day finances, from paying bills to selling property.
- Acting as a Corporate Appointee - ensuring clients receive their full benefit entitlements.
- Negotiating with external organisations like utility providers, care providers, landlords, and other local authorities.
- Submitting detailed financial reports to the Office of the Public Guardian.
- Keeping accurate records and case notes.
- Playing a key role in ensuring our clients have the best quality of life that they can afford.
An enhanced DBS check is required for this post.
For information on our approach to the recruitment of ex-offenders, please see our policy statement here.
About You
We would like you to be able to demonstrate the following qualities, skills, and experience:
- Educated to GCSE / NVQ Level 2 or equivalent level of demonstrable and relevant experience of working in a social care, health, or Government finance or administrative field.
- Substantial relevant experience in managing a caseload and dealing effectively with queries and correspondence from the public. Experience in managing client caseloads and of using financial and data management systems.
- Professional curiosity and practical problem-solving abilities and knowledge of Adult Social Care and Welfare Benefits. Basic knowledge of national Adult Social Care policy and law, state benefits, and pensions.
- High standards of both written and verbal communication.
- Experience of working independently, with integrity and accountability, under minimal supervision.
- Awareness of the obligations of an Appointee and Deputy. Substantial experience in interpreting and communicating complex information.
- Understanding of and commitment to Equal Opportunities, the Equality Act 2010, confidentiality, and GDPR.
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In addition, we also expect you to share our commitment to our values here and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer here.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part-time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Su Strange, Senior Case Officer
Telephone: 0116 305 7896
Email: su.strange@leics.gov.uk
Lynda Wilson, Team Manager
Telephone: 0116 305 1191
Email: Lynda.wilson@leics.gov.uk
How to Apply
At Leicestershire County Council, we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
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We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions here.
About Leicestershire County Council
At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.
Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.
For further information on what it’s like to work for us and the benefits we offer, please refer to the following:
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