The Legal Aid Agency
Caseworker - Leeds - Legal Aid Agency (Ref: 22971)
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Caseworker - AO
Contract Type: Permanent
Salary range: National - £25,582
Location: Leeds
Job Summary
Our Administration Officers (AO) are responsible for processing applications for legal aid and assessing claims for payments in accordance with regulations and guidance.
The Role
Working as part of a team, you'll manage your own time while helping to achieve operational, performance and service standards within your work area.
Responsibilities
- making accurate decisions on applications to determine eligibility based on the merits of the case and financial eligibility of the client
- make accurate decisions on claims for payments submitted by Solicitors and Barristers to ensure the correct spending of public funds
- dealing effectively and professionally with enquiries from customers both in writing and verbally
- regular interaction with Solicitors, legal aid clients and colleagues across the LAA and MoJ
- achieving performance and quality targets in your work
- ensuring information and data is recorded accurately on case management systems and that case records are up to date
Essential Knowledge, Experience And Skills
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- Ability to make decisions using evidence/information
- Ability to use computers and Microsoft 365
- Experience of working in a team
- Ability to work to deadlines
- Ability to communicate using written and verbal skills
Application Process
To Apply Please Provide a Statement Of Suitability In No More Than 750 Words. We Require You To Provide Three Paragraphs Of 250 Words Each To Address The Following 3 Requirements From The Essential Criteria Separately:
- IT skills: Ability to use computers and Microsoft 365
- Teamwork: Experience of working in a team
- Time Management: Ability to work to deadlines
To apply complete an application based of the following behaviour, in no more than 250 words:
Making Effective Decisions
When submitting an example of a behaviour remember to include the situation, what you did and why, and what was the outcome / result.
Interview / Assessment Process
If you are successful through the application stage, you will be asked an experience question based on the essential skills and experience required of an administration officer and 3 strength-based questions.
Contact Information
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For more information on this opportunity, please contact – Steve Harrison, Steve.Harrison@Justice.gov.uk
Diversity and Inclusion
The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
Reasonable Adjustments
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.
Complaints Procedure
If you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitment@justice.gov.uk initially. We aim to respond to any complaint within 10 working days.
If you are dissatisfied with our response, we will forward your complaint to the Civil Service Commission, an independent body, for review.
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