The Ombuds Group
CASEWORKER | PARALEGAL | MEDIATOR | ADJUDICATOR
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Bring your legal and dispute resolution skills to The Ombuds Group and help make a difference.
“Best Place to Work” 2025 and 2026 ~ The Sunday Times 4-day week (full-time) Best in class benefits Candidates welcomed at different stages of their career, with roles ranging from entry-level onwards
The Ombuds Group is a nationally recognised, not-for-profit leader in the UK’s alternative dispute resolution (ADR) sector. We provide trusted, independent dispute resolution services across a wide range of regulated and non-regulated industries, including rail, retail, home improvement, utilities, TV and music licensing, football and removals.
Our portfolio of brands - recognised by government, business and consumers - stands for trust, impartiality and integrity. Alongside our core dispute resolution work, we offer accredited training and consultancy services, supporting organisations to strengthen their complaint handling, raise internal standards and build long-term trust with their customers.
Our mission is to remain the foremost dispute resolution organisation in our field, empowering the businesses we serve with the knowledge, tools and expertise they need to inspire confidence and drive continuous improvement.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
In 2025 and 2026, The Ombuds Group was proud to be named one of The Sunday Times Best 500 Places to Work - a testament to our commitment to excellence, fairness and employee wellbeing.
Role Description
We are recruiting for full-time, on-site roles based over a 4 day working week (after probation) - located in Stevenage, Hertfordshire. These roles are best suited to professionals searching for a rewarding career in alternative dispute resolution, advice and training.
The post holders will be responsible for resolving disputes by telephone/writing, mediating/conciliating/negotiating, adjudicating, preparing legal documents, conducting legal research, reviewing documents, assisting with dispute resolution processes and liaising with a range of stakeholders. The post holders will support our senior legal team in ensuring compliance and accuracy in all matters.
Package
- Salary ranges £25k to £35k depending on qualifications and experience
- Best in class benefits including private medical cover and wellness package
- Exceptional work-life balance through a 4-day week (Mon-Thur or Tue to Fri)
- Modern staff facilities with games room and quiet zones, staff and community events
- Company sponsored opportunities to obtain professional qualifications
- Ongoing L&D programmes with extensive accredited training
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
- Candidates must have achieved a minimum a 2.1 Bachelor’s degree in Law (or equivalent gained via another route e.g. PGDL) plus completed or studying towards the BPTC/BVC/LPC/SQE or equivalent post-graduate qualification
- A strong desire to operate in a fast paced, demanding role with high levels of service and accuracy
- Experience gained in Alternative Dispute Resolution or complaint handling is an advantage
- Experience in law and legal document preparation and drafting
- Strong research and document review abilities
- Excellent communication and decision making skills
- High attention to detail and organisational skills
- Willingness to work on-site in Stevenage, Hertfordshire
Read more about what our staff say about us: https://www.disputeresolutionombudsman.org/careers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills