HM Revenue & Customs
Caseworker
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About The Job
Job summary
Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.
Can you work with overseas partners and internal stakeholders to achieve a shared goal?
If so, then this role within the International Mutual Assistance Team (IMAT) could be just the one for you!
IMAT sits within the Fiscal Crime Liaison Network (FCLN). We handle formal requests between HMRC and authorities worldwide relating to Mutual Legal Assistance (MLA) and Mutual Administrative Assistance (MAA) for evidential and intelligence purposes.
Job Description
You will direct and guide both HMRC officers and overseas authorities to effectively manage a range of Mutual Assistance requests.
- Proactively manage your own caseload of mutual assistance requests, working within policies to deadlines, balancing the requirements of multiple investigations.
- Work closely with various stakeholders, such as Solicitors, Policy and the Fiscal Crime Liaison Network, to provide accurate and timely responses.
- Occasional travel within the UK will be required including stays away from your home office to obtain witness statements and/or attend court hearings.
Person specification
You Will Have
- Experience of making sound, well-reasoned decisions at pace, with the ability to respond to real-time events, considering relevant legislation, the impacts on the team, HMRC and Civil Service reputation.
- Excellent interpersonal skills and professional outlook to represent HMRC; meeting with subjects to obtain witness statements, engaging and leading meetings with external stakeholders on behalf of the team. A high degree of tact and diplomacy is also required to represent HMRC to a variety of law enforcement agencies, foreign embassy officials, legal representatives, witnesses, and suspects both in the UK and abroad.
- Excellent written and oral communication skills. These are vital, including the ability to communicate with foreign agencies and stakeholders, prepare witness statements, make accurate entries in case management systems, and produce clear, concise, and logical case reports for transmission to requesting foreign authorities.
- Demonstrate high levels of commitment and flexibility to deliver in an ambiguous environment.
- Experience of or the ability to confidently deal face to face with members of the public and/or trade, professionally representing HMRC.
- Experience of or the ability to upskill in International Mutual assistance operations within the criminal justice environment. Have or ability to build knowledge of international criminal investigations and proceedings, in support of all HMRC functions for evidential and intelligence purposes, to promote our relationships and strategies worldwide.
- Experience of or the ability to obtain Witness Statements in accordance with relevant legislation and policy and/or submitting applications under RIPA 2000.
- Candidates need to have already undertaken or be willing to undertake and successfully pass the Intel Foundation Course, as is standard across Intelligence Services and to support the skills required for the role.
Essential Criteria
Skills
To be considered for this role, your application must demonstrate all of the following skills, which are essential due to the complex casework involved and the requirement to interview witnesses and represent HMRC within the international community:
- Experience of making sound decisions and critical thinking.
- Experience of managing multiple stakeholders and maintaining mutually beneficial relationships.
- Excellent interpersonal and workload organisation skills.
- Excellent written and verbal communication skills.
- Excellent IT skills with the ability to navigate various systems to accurately deduce intelligence as required.
- Ability, confidence and professional outlook to represent HMRC during in person interactions.
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Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Delivering at Pace
Benefits
Alongside your salary of £35,423, HM Revenue and Customs contributes £10,262 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
How To Apply
As part of the application process, you will be asked to provide the following:
- A 500 word Job History section. Use this to outline your last three roles, plus any others you feel are relevant. Include a brief description of your responsibilities and achievements, aligned to the role. Do not exceed the wordcount above - anything you submit over the stated wordcount will not be reviewed.
- A Personal Statement of up to 750 words. Use this to provide evidence of how you meet the essential criteria. You should also provide working examples and outcomes that show how your experience aligns with the role, including the key responsibilities and person specification.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.
At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
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During the interview you will be asked experience based, behaviour based and strength based questions to explore in detail what you are capable of and what motivates you.
This is an example of a strengths-based question
"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place via Teams Video.
Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.
You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and appointments will be made in strict merit order until the set demand is filled. If successful, you will be informed when we reach your position on the merit list.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a
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