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Job Description
The Cashier is responsible for delivering an efficient, accurate, and professional payment service while providing excellent customer service to all customers and visitors. The role supports the smooth operation of catering, retail, and hospitality services by processing transactions, maintaining accurate cash handling procedures, assisting customers with enquiries, and ensuring service areas are presented to a high standard. The Cashier plays a key role in creating a positive customer experience and contributing to the achievement of operational and financial objectives.
Key Accountabilities
Customer Service
- Deliver a friendly, professional, and welcoming service to customers always.
- Respond to customer enquiries efficiently and courteously.
- Promotes products, services, and offers to enhance the customer experience.
- Resolve routine customer issues and escalate concerns where appropriate.
- Maintain a positive and customer-focused approach in all interactions.
Cash Handling and Transactions
- Accurately process cash, card, and contactless transactions using point-of-sale (POS) systems.
- Ensure all payments are recorded correctly, and receipts are issued where required.
- Balance tills and complete cash reconciliation procedures in accordance with company policies.
- Maintain security of cash, vouchers, and other financial assets.
- Report discrepancies, errors, or suspected losses immediately to the line manager.
Retail and Service Support
- Assist with the setup, replenishment, and presentation of service and retail areas.
- Ensure products are correctly displayed, stocked, and rotated where applicable.
- Monitor stock levels and report shortages to management.
- Support food service, hospitality, and retail operations during busy periods.
- Assist with opening and closing procedures as required.
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Health, Safety and Compliance
- Comply with all health and safety, food safety, hygiene, and company procedures.
- Maintain a clean, safe, and organised working environment.
- Always follow cash handling and security procedures.
- Report hazards, incidents, defects, or near misses in accordance with company procedures.
- Ensure compliance with client, legislative, and organisational requirements.
Teamwork and Communication
- Work collaboratively with colleagues to ensure effective service delivery.
- Communicate clearly with team members, supervisors, and managers.
- Share customer feedback and operational issues with the appropriate manager.
- Participate in team meetings, training, and development activities.
- Undertake other reasonable duties commensurate with the role.
Knowledge, Skills, and Experience
Essential
- Excellent customer service skills.
- Effective communication and interpersonal skills.
- Basic numeracy and accuracy skills.
- Ability to handle cash and process transactions accurately.
- Ability to work effectively as part of a team.
- Good attention to detail.
- Reliable and professional approach to work.
- Ability to remain calm and professional during busy service periods.
Desirable
- Previous experience in a cashier, retail, hospitality, catering, or customer service role.
- Experience using electronic tills or point-of-sale systems.
- Experience handling cash and reconciling transactions.
- Experience working in a fast-paced customer-facing environment.
Qualifications
Essential
- Good standard of literacy and numeracy.
Desirable
- Customer Service Qualification.
- Food Safety Certificate.
- Cash Handling Training.
- Retail or Hospitality Qualification.
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Additional Information
- Zero hour role.
- At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive.
- As a proud Disability Confident Employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.
- We are an Armed Forces Friendly organisation and proud signatory of the Armed Forces Covenant. We welcome applications from veterans, service leavers, cadet forces adult volunteers, reservists and military families.
- For roles requiring security clearance, any offer of employment will be conditional upon the successful completion and maintenance of the required level of security clearance. Applicants must meet the relevant eligibility and residency requirements applicable to that level of clearance.
- We are committed to safeguarding and promoting the welfare of children and young people, and we expect all employees and workers to share this commitment. Where relevant to the role, safer recruitment checks will apply, including references and an enhanced DBS check in line with Keeping Children Safe in Education (KCSIE).
- We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any adjustments or have any questions, please reach out to our recruitment team – [email protected].
- Join us in fostering a workplace where everyone can achieve their full potential.
- All applications will be treated in the strictest confidence.
Compensation: up to GBP 12.71 - hourly
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