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Role Mission
To provide exceptional service to our clients and to support the sales team in accommodating all client requests at the point of sale, in accordance with Hermès rules and regulations.
To produce work of high quality, ensuring the accuracy of all transactions (including receipts, CRM, correct coding, payments and client verification).
Till Management
- Organise and ensure the till area is clean, tidy and adequately stocked up at all times to support the sales team (e.g. bags, boxes, note cards, ribbon, stationery etc).
- Ensure merchandise is handled with care and consideration.
- Ensure accurate processing at the point of sale, including correct prices, code references, payments and customer details.
- Ensure that sales are linked through to the accurate customer and that new customers are recorded onto EUDO.
- Be responsible for opening and closing the till including: (1) previous day’s banking and reconciliation, (2) end of day cashing up and reconciliation and (3) preparing cash for deposit and safe storage.
- Ensure Cegid reporting is accurate and reported to head office by deadlines.
- Manage the processing and filing of all documentation relating to your responsibilities.
- Communicate all sales and cash control issues with your line manager and/or store manager.
- Work closely with the store administrator to follow up on negative stock from sales processing.
Customer Service & Communication
- Consistently provide high levels of service to clients that directly mirror the expectations of all Hermès employees. This includes prompt and friendly greeting, offering to assist and answer questions.
- To be able to convey the Hermès culture and values and to handle difficult situations with grace, compassion and composure.
- Maintain a professional approach and demeanour in keeping with Hermès standards.
- Participate in store meetings and actively contribute to achieving the store’s target and represent a positive approach as a team.
- Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale.
- Develop and maintain good and constant communication with your line manager and/or store manager.
- Respect your team and the customer by being articulate, immaculate, and punctual at all times.
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Training
- Train any new members of staff to be able to use the till and to make sure that the point of sale operates well during any cashier absence.
- Successfully complete and participate in any training provided.
Other
- Support the sales team by providing information on stock searches.
- Work closely with the IT Administrator at head office to assist in reporting and improving any Cegid issues.
- Adhere at all times to the dress code, grooming and conduct guidelines as specified in the Hermès.
- Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times.
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About you
- Previous experience working in a luxury retail environment.
- Proven experience in a client experience role, offering exceptional service.
- Good IT Skills: EPOS system, Lotus Notes, Microsoft Office, Windows etc and the ability to learn new application skills quickly and efficiently.
- Organised, flexible and reliable.
- Excellent communication skills.
- Good team player with capacity to work autonomously.
- Professional with ability to work efficiently and accurately under pressure.
#LI-ZM1
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
Hermès GB is part of the Hermès International group, headquartered in Paris. Based in London, the subsidiary operates stores in the UK and Ireland, with a presence in key cities including London, Dublin, and Manchester. Today, our teams bring together over 450 employees across our London head office and stores.
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