HANOVER CONSUMER COOPERATIVE SOCIETY INC
Cashier-Hanover Store-Part Time
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Job Details
Job Location: Hanover, NH 03755
Salary Range: $16.48 - $21.41 Hourly
We are a cooperative; cooperation is at the heart of everything we do. At our Co-op, we believe cooperation means creating space for everyone. We strive to bring individuals together from diverse backgrounds, cultures, and life experiences to achieve shared goals. We practice kindness and foster a workplace where respect, acceptance, equity, honesty, and belonging are more than values, they are lived every day. Why? Because connection strengthens us. It helps us build the ecosystem we want to work in and be part of. And…because kindness matters! Kindness nurtures community, and communities thrive when we all work together. If you’re passionate about community and making a difference, we’d love to work with you.
Position Overview: Consistently provide a high level of customer service meeting the needs of the customer as well as the location. Assist in the daily operations of the department. Has or acquires the knowledge to efficiently complete the daily procedures needed for departmental success. Stocks, prepares, packages, and maintains product for specific areas for retail sales. Assist Supervisors when requested and/or required.
Essential Functions and Responsibilities:
- Perform at a high level of cashiering responsibilities on a daily basis
- Demonstrate accuracy in entering correct product codes, recording prices, cashier transactions, counting money, and giving change
- Recognize customers’ needs and takes the initiative to react accordingly
- Set role modeling examples for cashiering
- Listen and handle customer complaints/concerns in a controlled manner – directing them to the appropriate individual
- Has knowledge of products and their location
- Exhibit Teamwork by being flexible and dependable meeting the department needs
- Represent the Co-op in a positive manner
- Understand the importance of confidentiality
- Remain productive without direct supervision
- Has ability to multi-task well
- Complete all required department and Co-op training
- Has knowledge and training of phone system- knows how to answer, page, and transfer properly
- Serve as a mentor to new staff in the department (for those with more years of experience)
- Re-train staff as needed or requested, following set training program
- Check Co-op email at least once per week
- Set standard for expected behavior in adhering to all food safety procedures
- Adhere to all Co-op policies, procedures and employee code of conduct
- Other duties as assigned
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Qualifications
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Required Skills/Experience and Attributes:
- High school diploma or equivalent
- Ability to represent the Co-op in a positive manner
- Ability to multi-task
- Proficiency in ECRS POS system and processes
- Set an excellent example for new employees
- Proficiency in use of computer software, Office 365, Excel and Word
- Successful completion of Co-op customer service training
- Serve Safe certification acquired as needed
- Excellent follow through
Equipment Used:
- Computer register, scanner, adding machines, computer, knives, box cutters, U-boats, carts, and phone system.
Attendance Requirements:
- Flexible hours, including weekend and evening shifts.
- Availability to be scheduled to work any day of the week, according to department needs.
We are an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds. We share a common passion for our member-owned Co-op, communities, and for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. Every point of view helps shape our success, and fostering inclusion is everyone's responsibility.
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