The Rank Group
Casino Operations Manager
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About Grosvenor Casinos
At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the exhilarating feeling where anything can happen.
Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.
We’re building something special at Grosvenor Casinos. Join us and be part of it.
Role: Gaming Operations Manager
As a Gaming Operations Manager, you’ll play a crucial role in ensuring the seamless flow of gaming excitement.
You’ll oversee all gaming activities within the casino, including table gaming, electronic gaming, and poker, ensuring each area operates effectively, efficiently, and in accordance with regulatory requirements.
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Collaborating with the General Manager, you’ll contribute to bringing the Grosvenor Business Plan to life, focusing on enhancing customer excitement, driving business growth, and maintaining an exceptional casino experience for our customers.
Your leadership will be instrumental in fostering a culture of excellence among your team, promoting high standards of customer service, and innovating gaming operations that excite and entertain guests.
Skills & Experience Needed
- Previous casino management experience
- Excellent knowledge of all UK gaming activities
- Proven success in achieving sales and yield targets
- Current PML Licence
- Proven track record and ability to lead a team of people and communicate the standards and targets for a successful casino
- People focused with a passion for delivering first-class customer experiences
- Ability to demonstrate the company values and correct behaviours that will support driving our mission to be the most loved Casinos in the UK
- Proven experience conducting/recording EDD and RG conversations with customers, ensuring compliance with all regulatory and legislative requirements
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Working Conditions
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Why Join Us?
As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.
- Rewards that keep the excitement going
- A strong start that sets you up to win
- Work with energy and variety
- High standards, achieved together
- Room to grow and move forward
We’re for Everyone
If you're looking for a role with energy and variety and want to be part of a team that values passion, performance, and care - we’d love to hear from you.
At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.
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