Cast Member

Req ID: 10160475

Job Description

This is a permanent position of employment, and the required hours will be at least 12 or 16 hours per week.

About the Role & Team

This is an exciting opportunity to support our new store at Cheshire Oaks. The Cast Member will play a key role in bringing Disney magic to Guests during this exciting new chapter for the business. They will engage Guests in magical experiences throughout the Store, delighting them with stories while providing quality, innovative products that meet their needs. The Cast Member will deliver exceptional service that exceeds Guest expectations, focusing on creating unique and memorable experiences at every interaction while maintaining the integrity of the Disney brand and adhering to grooming guidelines.

What You Will Do

• Show Sales

  • Takes a proactive role in maintaining Disney brand standards.
  • Maintains a neat and organised Store, on stage and backstage, so that product is clearly represented and available for replenishment.
  • Maintains and participates in producing company visual standards to present an outstanding Store environment.
  • Ensures that all new product is on stage so that the Guest experiences the most current assortment.
  • Assists with stock deliveries and replenishment to agreed standards.
  • Participates in markdowns, event set-up, and Stage Sets.
  • Achieves financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
  • Sets priorities and manages time effectively and efficiently.
  • Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process.
  • Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling.

• Service Contribution

  • Promotes Guest loyalty by demonstrating thorough product knowledge and providing exceptional guest service.
  • Provides friendly, accurate, and efficient service.
  • Listens and asks questions to identify and meet Guests’ needs.
  • Engages Guests at their level allowing them to become a part of the story.
  • Adapts to changing needs of Guests while maintaining a high level of service.
  • Learns quickly when facing new obstacles. Uses information to find solutions for Guests and challenges.
  • Uses creativity, language, store tools, and product to bring stories to life.
  • Performs scripted and non-scripted events for Guests in both one-on-one and group settings.
  • Follows all safety guidelines.
  • Demonstrates awareness of and compliance to Company Policies (including Loss Prevention and Health and Safety Procedures) and local employment laws.
  • Ensures integrity of the brand by maintaining Disney Store standards of grooming guidelines and behaviour.
  • Participates in Company sponsored events that integrate the Disney brand into the local community (Volunt’EARs).
  • Supports initiatives that give back and have a positive impact on the internal and the external community.
  • Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.
  • Ensures accuracy when completing Stock Inventory Counts and tasks.