The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, and a unique and historical setting – Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally.

Across the University we have a vast variety of roles and career opportunities, which together make us a large and successful community, that is a key hub of activity within our region and nationally. We would be thrilled if you would consider joining our thriving University.

Further information about the University can be found here.

Role

Responsibilities

Supervisor

Casual

Grade 2.9

Under instruction from colleagues and following appropriate training, undertake the following responsibilities:

• Customer Service: Provide friendly, efficient service to all customers and address any concerns or inquiries in a professional and courteous manner.
• Beverage Preparation: Prepare and serve a variety of alcoholic and non-alcoholic beverages
• Payment: Accurately handle transactions, process payments, and operate point-of-sale systems efficiently.
• Health, Safety and Cleanliness: Monitor and maintain Health & Safety, food safety (including mandatory documented food allergen requirements), cleanliness and organisation of the bar area and bar related equipment. Correct and report detail of non-compliance to the Food & Beverage Service Head and College Bar & Retail Committee.
• Stock Replenishment: Monitor and replenish bar stock, ensuring adequate supplies are available during operating hours.
• Compliance: Monitor and maintain all requirements relating to the sale / supply of alcohol, the licensing act, the premises’ license, and bar handbook. Correct and report detail of non-compliance to the Food & Beverage Service Head and College Bar & Retail Committee.
• Supervisory Duties: Oversee and coordinate the activities of bar staff, to ensure efficient service and adherence to established standards, and all daily / weekly tasks are completed.
• Training and Development: Onboard new bar staff using standard operating procedures.
• Beverage Management: Monitor stock levels, communicate stock ordering requirements to the operational lead, and ensure stock rotation to minimise waste.
• Training: Complete all related training and required learning and train new bar staff on procedures, and service standards. Provide ongoing coaching and feedback to enhance performance and skill development.
• End of Day: Ensure the premises is secured at the end of the shift and hand over all relevant detail to the on-duty Residential Service Assistant.
• Other: Complete other reasonable requests from the Vice Principal, Food & Beverage Service Head or the College Bar & Retail Committee.