Recovery Focus
Casual Crisis Recovery Worker
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Casual Crisis Recovery Worker – Lancashire
Location: Willow House - 120 Chapel Lane, Coppull, PR7 4PN (Work from Oak House, Burnley also required if staff shortage).
Working Hours: 0 hour contract
Contract Type: Casual
Salary: £13.65 - £17.79 per hour
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a Real Difference in Your Community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing, or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Service:
Willow House is a mental health crisis recovery house. We offer support for those in crisis from a range of 3-7 days. We are a seven-bedroom facility, with 24-hour staffing. Day staff work in a shift pattern of earlies, days, and lates. Waking night staff cover a ten-hour period.
The people we support are central to everything we do. Each person who uses our services is a unique individual, and they all deserve to be treated as such. As such, the responsibilities may vary from day to day.
About the Role:
Assist people using our services to:
- Manage and improve their own physical and mental well-being
- Support the development of independent living skills, including budgeting, community engagement, and access to services.
- Encourage choice, control, and active participation in decision-making.
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Ensure the safe running of the service:
- Assess the wellbeing and welfare of people we support on an ongoing basis
- Maintain professional boundaries and act in line with the Code of Conduct
- Keep our service compliant with legal regulations
- Maintain accurate, timely, and confidential records in line with GDPR and organizational policies
Keywork:
- Oversee your own caseload of key clients
- Work with individuals to develop agreed, meaningful, and achievable person-centered plans with positive outcomes that meet the individual’s aspirations
- Promote physical, mental, and emotional wellbeing
- Ensure positive risk assessments are created and implemented in line with our policies and procedures
- Signpost people we support to other services for additional support
- Manage your own workload:
- Plan and carry out your core areas of responsibility
- Complete accurate and timely computerized records via our database
- Liaise with external agencies - such as community mental health teams, multidisciplinary teams, and carers - building relationships and projecting a positive image of the service
- Effectively monitoring and managing your own wellbeing through debriefing and discussions with your manager and colleagues
- Keep up to date with organizational developments
- Contribute positively to team working, handovers, and service delivery
To Succeed in This Role, You’ll Need:
- Ability to communicate effectively at all levels
- Ability to respond compassionately to sensitive and complex issues
- Able to motivate, support, and advocate for people using services
- Able to work effectively unsupervised and as part of a team
- Able to keep good and accurate records
- Ability to plan and prioritize workload
- Good interpersonal and listening skills
- Able to demonstrate a commitment to self-development & training
- Able to demonstrate personal & professional integrity
- Ability to work under pressure
- Good IT skills, including in Word, the use of databases, and email
- Able to work flexibly to meet the needs of the Service and people using services
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To view the full job and person specification, please click here.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras, and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and Accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-08-14
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