Casual Food and Beverage Waitperson (Club Lounge) - Sheraton Grand London Park Lane

As part of one of London's most prestigious hotels, the Club Lounge offers a rewarding opportunity to work within a high-performing team committed to excellence, creating a sophisticated and welcoming atmosphere for guests from around the world.

Your day to day

• Provide exceptional, personalised service to Club Lounge guests, ensuring a welcoming, comfortable and memorable experience throughout their visit.
• Support the smooth day-to-day operation of the Club Lounge, working collaboratively with colleagues to deliver high standards of hospitality across food and beverage service.
• Maintain excellent presentation of the lounge environment, ensuring cleanliness, organisation, product availability and service standards are consistently upheld.
• Proactively assist guests with food and beverage requests, replenish lounge offerings, and anticipate guest needs to enhance their overall experience.
• Follow company policies, health and safety requirements, and operational procedures while supporting colleagues and the wider Food & Beverage team as required.
• Contribute to creating an exclusive and professional lounge atmosphere that reflects the brand's service standards and commitment to guest satisfaction.

Supporting all F&B outlets

As part of our wider Food & Beverage team, colleagues may also have the opportunity to support other outlets and events across the Sheraton Grand London Park Lane. This allows team members to broaden their experience, develop new skills and gain exposure to a variety of service styles within one of London's most prestigious hospitality environments.

What We’re Looking For

• A genuine passion for delivering intuitive, personalised service and creating memorable guest experiences.
• Exceptional attention to detail, with the ability to consistently uphold the highest standards of presentation and service delivery.
• Strong interpersonal and communication skills, with the confidence to engage with a diverse, high-end and discerning international clientele.
• Ability to anticipate guest needs, resolve requests proactively, and exceed expectations in a fast-paced luxury environment.

One to two years of experience in a luxury hospitality, fine dining, F&B, or high-end guest service environment is highly desirable.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.