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Casual Food & Beverage Assistant
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Food & Beverage Assistant
Creating memorable experiences for our guests by using emotional engagement and high attention to detail. Being familiar with all menus and all products available. Cleaning and setting up tables. Taking orders for our wonderful guests. Making sure that all food service areas are maintained to the highest level of cleanliness and hygiene. Assisting with the restaurant within house telephone calls and messages from guests as well as taking reservations to the company standards.
About the Role
We are looking for a Food & Beverage Assistant to join our family! We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail, and has previous experience in a similar role in a luxury hotel environment.
Responsibilities
- Excellent customer service and interpersonal skills, a keen attention to detail, and the ability to handle high-pressure situations with grace.
- A friendly, enthusiastic, and professional with a strong passion for hospitality and ensuring guests have an unforgettable experience.
- Ability to work effectively within a team, collaborating with colleagues across different departments to ensure smooth service and guest satisfaction.
Requirements
Previous experience in a similar role within a luxury hotel or high-end restaurant environment is preferred.
About Us
The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA's Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.
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Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys. 100 Princes Street is our first hotel in Scotland and is home to 25 iconic guest rooms and five suites. The hotel's two signature suites - The Archibald and The Isobel - boast direct views of Edinburgh castle. The interiors of 100 Princes Street are inspired by Scottish explorers and their travels. Scottish artisan weaver, Araminta Campbell, was commissioned to create five bespoke tartans for the hotel, that adorn the walls of every bedroom and suite. A number of bedrooms enjoy stunning views across Princes Street Gardens towards Edinburgh Castle. All guest rooms are equipped with every mod-con, including charging points for a variety of devices. The Wallace is our all-day lounge, dining room, well-stocked bar, library and tasting room, guests can dine on delicious hearty fare, made using the freshest local produce while sipping on a single malt or artisan gin, or relax and enjoy traditional afternoon tea while gazing at Edinburgh Castle.
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Benefits
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the 'Right to Work' in the UK.
Location
Edinburgh
Salary
£13.61 OTE per hour, plus other exciting benefits and perks! Full time / Part time, £13.61 OTE per hour, plus other exciting benefits and perks!
- Holiday allowance starting at 28 days and increasing with length of service to 36 days.
- Nutritious free meals on duty.
- Fantastic recommend a friend bonus scheme worth up to £600.
- Award-winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home-grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
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