Southampton Football Club
Casual Front of House Supervisor - Level1
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Location: St Mary's Stadium
Hours: As and when required (Including evenings and weekends)
Contract Type: Casual
Criminal Record Check: DBS Enhanced with Childs Barred List
What is the role?
We are expanding our team of Casual Supervisors at Level1 to support in the delivery of excellent customer service while holding the team accountable and demonstrating the Level1 values at all times.
What will you be doing?
- Take ownership of the customer experience, leading in the delivery of an exceptional service while ensuring a safe, inclusive and enjoyable environment for all.
- Act as the primary point of contact for guest concerns with an understanding of how to make quick decisions which improve customer satisfaction and escalate to the duty manager when required.
- Take responsibility for the smooth operation of Level1 while on shift, coordinating activities, bar operations, staff allocation and guest flow across the zones, ensuring all activities and bar areas are fully prepared, safely operated and reset correctly throughout trading.
- Oversee stock control for drinks, consumables and activities as well as support the delivery of stocktakes and sale-driven COS processes in line with operational requirements.
- Directly lead and support the team leaders in providing clear guidance, priorities and expectations while identifying performance issues and offering real-time coaching to those who may benefit.
- Foster a positive, motivated and accountable team culture during shifts and ensure staff are allocated effectively in response to trading levels and operational demands.
- Support the onboarding and training of new Team Leaders, reinforcing standards, safety and service expectations while acting as a visible role model for behaviour, professionalism and company values.
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Is this you?
- Upbeat and enthusiastic with a friendly but professional manner.
- Ability to communicate effectively with a variety of demographics and are happy to get stuck into all tasks.
- Due to the nature of the role, the successful candidate will be required to work evenings, weekends and matchdays.
Essential Skills, Qualifications and Experience
- Proven experience working in a fast-paced hospitality, leisure, or guest-facing environment.
- Previous experience leading teams or supervising shifts.
- Confident decision maker, able to remain calm and effective under pressure.
- Strong communicator with the ability to motivate and direct others.
- Organised, responsible, and capable of managing multiple priorities.
- Strong understanding of operational standards, safety, and service delivery.
- Consistently demonstrates company values and acts as a positive role model.
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How this benefits you…
- Competitive hourly rate
- Discounts in Level1, The Dell and Retail Store
- Flexible hours
- Learning & development opportunities
- Collaborative & inclusive working culture.
How can I apply?
Just click on the apply button, enter your details and answer a quick pre-screening questionnaire, then attach your CV.
The closing date for this role is 14 August 2026.
We reserve the right to close this vacancy early, if a high volume of applicants are received.
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we expect everyone to share this commitment. You will be required to adhere to all relevant policies and uphold the Club’s commitment to safeguarding children, young people and adults at risk and to ensure that Southampton Football Club is free from discrimination and harassment.
The post holder will demonstrate a strong commitment to equality, diversity, and inclusion, supporting the organisation’s strategic aims to remove barriers and address inequality. You will play an active role in promoting an inclusive, discrimination-free environment that ensures fair access to opportunities and resources. This includes fostering a culture of dignity, respect, and belonging where everyone is empowered to contribute, perform, and reach their full potential.
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