Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

Scope of Position

Responsible for the service and cleanliness of all bedrooms, the public areas, floor corridors of the hotel, ensuring the comfort of the guest as the main priority.

Responsible for the general standards of each bedroom are according to the Sofitel standards, to notify the Executive Housekeeper or the Assistant Executive Housekeeper of any issues or damage.

Responsibilities

• Inspect the standards of the rooms, public areas and floor corridors
• Inspect the condition of the equipment provided for the rooms as well as working equipment provided to the staff. Take corrective action as necessary
• Compliance with all hygiene regulations
• Supervising the work of the Room Attendant and House Porters, taking corrective action when required, taking each opportunity to train and develop colleagues
• Ensure the Room Attendants and House Porters are fully trained in the use of the specified cleaning products
• Opening and closing of the department as required, and as per the rota
• Assigning daily tasks and special duties
• Room inspections in line with the service standards and acknowledging of guest preferences
• Room audits in order to monitor colleague progress and drive performance
• Running briefings and meetings
• Ensure all relevant areas are clean, tidy and fully stocked, including the floor pantries
• Building relationships and working closely with the relevant department in the hotel
• Reporting all maintenance issues and upholstery repairs through the correct channels and taking ownership to ensure there is a complete follow up
• Accurate recording and follow up of guest requests and special requests
• Handling guest requests, belongings and personal items with the utmost care, security and discretion
• To be fully knowledgeable of all hotel services and facilities to proactively assist guests
• Other duties as specified by Housekeeping Leadership