Safety and Security

• Supporting the Head Porter to ensure a continuous safe and secure environment - highlighting any potential risk and impact on the College to the Head Porter;
• Night lodge staff are required to carry out security patrols and deal with any security or behavioural issues appropriately and professionally. Being vigilant at all times and able to confidently, but tactfully and politely challenge anyone who appears to needs assistance;
• The post holder should be fully conversant with the College Security systems and procedures. Able to deal with any emergencies in a swift and prompt manner following the College Fire and other emergency plans;
• Responsible for providing written incident reports in line with College policy;

General Operational Duties

• Ensuring the Lodge area is clean, tidy and organised and promotes a professional and welcoming first impression of the college, sorting post, delivering parcels and assisting with luggage;
• To be IT proficient, particularly in the use of MS Office and be able to use the college booking system;
• To act as an information point and communicate relevant information across the appropriate departments, ensuring accurate and detailed handovers between shifts;
• As directed by the Head Porter, assist the Dean, Domestic Bursar and Junior Deans in the enforcement of College Rules, ensuring that noise disruption is kept to a minimum and that procedures for managing noise or behavioural issues are complied with to minimise the impact on residents of the college;
• Ensure the Lodge issue keys/fobs accurately, complying with all procedures;
• To support the Maintenance team in making initial assessments out-of-hours in resolving maintenance problems, referring as necessary;
• To comply with any other reasonable request when required by the Domestic Bursar or Head Porter, or Safety and Security Manager;

General Duties

• The post holder will be required to be familiar with, and work in accordance with, all College’s policies and procedures.
• To participate in training and development required by the College.
• To be vigilant and take responsibility for ensuring the Lodge and College property and equipment is kept safe at all times.

Skills, Knowledge and Expertise

Essential

• Previous experience working in a customer service focused role in a hotel or similar environment.
• Good written and verbal communication skills.
• IT literate – able to use Microsoft Office.
• Ability to prioritise when dealing with a wide and varied workload.
• Able to use initiative to solve day to day problems or to react appropriately in the case of emergencies. Able to remain polite and calm under pressure, be self-motivated and organised.
• Able to demonstrate compassion and support in a high-pressure environment.
• Ability to work collaboratively as part of a team, in a flexible, supportive and adaptable manner.
• High level of motivation and initiative and be able to work without direct supervision.
• Any Night Lodge Receptionists will be required to undertake a DBS check through the College.

Desirable

• Experience using PMS (electronic booking systems).
• Experience working in an academic setting.
• Knowledge of emergency procedures and First Aid.
• Awareness of basic maintenance to triage calls into the Lodge.

Terms and Conditions

• Appointment: This is a temporary casual post. The appointment will be conditional on verification of the successful candidate’s ‘Right to Work’ checks and subject to the receipt of satisfactory references.
• Salary: £14.24 per hour, inclusive of holiday pay.
• Hours of Working: Work will be offered to you on either an hourly or sessional "ad hoc" basis as and when there is work to be done. This will be agreed in advance between yourself and your line manager. You are free to accept or decline such offers of work, as there is no mutuality of obligation whatsoever.

The post-holder should be willing to cover at short notice in the event of sickness or emergency situations.