Leisure Focus
Casual Receptionist
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Casual Receptionist
Location: Braywick Leisure Centre
Contract: Casual
Salary: Up to £12.71 per hour
Be the FACE that makes every customer feel welcome!
Are you friendly, approachable and passionate about providing excellent customer service?
Whether you’re looking for your first role, have experience in reception or customer service, or simply enjoy working with people, we’d love to hear from you!
We’re looking for a Receptionist to join the Leisure Focus team and play an important role in creating a welcoming and positive experience for our customers.
If you’re organised, confident and enjoy meeting new people, this could be the perfect opportunity to develop your skills and become part of our team.
Take the next step in your career with Leisure Focus!
Job Purpose
To provide a welcoming, efficient and professional reception service to all visitors, members, and staff at the leisure centre, ensuring smooth day-to-day front-of-house operations.
Key Responsibilities
- Greet all customers in a friendly, professional manner and provide excellent customer service at all times
- Handle enquiries in person, over the phone, and via email, providing accurate information about facilities, classes, memberships, and bookings
- Process memberships, bookings, payments, and cancellations using the centre’s booking system
- Manage the reception desk, ensuring it is tidy, organised, and well-stocked with information leaflets
- Deal with customer queries, complaints, and issues promptly and professionally, escalating when necessary
- Support the daily opening and closing procedures of the reception area
- Maintain accurate records of transactions, bookings, and customer interactions
- Promote leisure centre services, activities, and events to customers
- Ensure adherence to health and safety procedures and report any concerns
- Work flexibly, including evenings, weekends, and public holidays as required
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Person Specification
Essential
- Strong customer service and communication skills
- Friendly, approachable, and professional manner
- Basic IT skills and ability to learn booking systems
- Ability to work well in a busy environment
- Reliability and punctuality
Additional Information
- This is a casual role with variable hours depending on business needs
- Training will be provided on systems and procedures
- Uniform may be required depending on the centre
If you’re someone who enjoys working with people, takes responsibility and wants to learn, we’d love to hear from you.
What We’re Looking For
- Customer Focus
- Communication
- Organisation
- Teamwork
- Responsibility
- Confidence
- Willingness to Learn
What matters most is your attitude, your ability to lead and your enthusiasm to develop.
Build your career with Leisure Focus
This could be more than your next job.
Ready to take the next step?
If you’re ready to step up, take responsibility and become part of a team that helps make a difference in its local community, we’d love to hear from you.
Join Leisure Focus and start building your future in Leisure Industry
About Us
Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.
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Our Values (FACE)
In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we:
- Focus on the Customer.
- Approach everything systematically.
- Collaborate to achieve.
- Exceed expectation.
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.
Employee Benefits
- Annual Leave: 28 days’ paid annual leave per year.
- Pension: NEST Auto Enrolment after 3 months service.
- Other benefits: Free gym membership for the employee and appointed person. Discounted food and beverages on site, Discounted retail items. Career progression and development opportunities. Training and development. Employee assistance programme. Free parking on site.
If you believe you have the knowledge and skills required for this position, please apply using the link.
Closing date: 21/10/2026
To apply, please send your CV and a short covering note to the link below:
For more information about the role, please reach out to hr@leisurefocus.org.uk.
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