Millennium Hotel and Resorts UK
Casual Receptionist
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About the Role
Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You'll learn not only from fellow colleagues, but also through our M Academy, where you'll be able to advance your career with apprenticeship and develop your career within our Brands.
The Copthorne Tara Hotel London Kensington is seeking Casual Receptionist who will be responsible for:
- To accurately register guests into the hotel, as well as check guests out of the hotel, making provisions for when the system is down for audit, maintaining records of transactions to be posted onto the live system.
- To efficiently respond to any guest enquiries and by communicating effectively to colleagues and superiors.
- To assist the Shift Leader by undertaking miscellaneous additional tasks, for example, checking market codes, passport numbers and nationality.
- Provide excellent customer service by ensuring that guests' first impressions are of a courteous and professional Reception team.
- To be fully cognisant with the hotel computer system and apply the knowledge in the most appropriate manner according to the guest requirements.
- To have full knowledge of Hotel room rates and policies as applied to guest, and to actively earn revenue for the hotel.
- To process non-arrival reservations, researching the booking to make sure it is accurate in all respect.
- To be familiar with the Hotel door key system, to issue accurately to guests, ensuring keys are cancelled where necessary; and to liaise with Security if guests have problems when accessing rooms.
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Key Information:
- Role: Casual Receptionist
- Salary: £12.71 per hour
- Working hours: Flexible
- Address: Copthorne Tara Hotel, Kensington High Street, London, W8 5SY
Requirements:
- Experience with Opera Cloud/Opera preferred.
- Confidence in guest interactions.
- Large-scale hotel experience is advantageous.
- Strong communication skills, flexibility, and ability to remain calm under pressure.
- Capacity to complete tasks within deadlines and excellent organizational skills.
- Excellent organizational skills and the ability to multitask and work under pressure.
We Offer:
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Cash Health Plan cover option available.
- Apprenticeship/Placement opportunities.
- Career development and salary reviews.
- Interest free Season Ticket Loan Scheme.
- Uniform (Laundry / Dry Cleaning for Uniform).
- Meals Provided on Duty.
- Length of Service related holiday scheme.
- Eye Care Vouchers.
- Employee Discounted Accommodation and F&B.
- Life Assurance.
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About the Hotel
The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes' walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.
Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into four collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
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