Shifts may cover days or nights, depending on the applicant’s availability.

The key responsibilities include, but are not limited to:

• Act as Front of House for all guests and visitors at Australia House, providing security and guard services, professional customer-facing reception and visitor assistance to the High Commission.
• Ensuring all relevant security procedures are undertaken in relation to visitors to the High Commission.
• Occupy strategic points during the day to ensure security of the building.
• Monitor the Visit Management System (VMS) and Security Management MS Outlook mailbox. Receive visitors, provide reception assistance, manage initial enquiries and contact relevant officer who will escort visitors.
• Assist with, respond to and triage queries from the public, staff and visitors in an appropriate and professional and customer-focused manner.
• Arrange issue and collection of security passes, door keys and maintenance of the Key Register.
• Monitor CCTV, fire and alarm systems, and report all incidents to the supervisor. Assist with safe evacuation of staff and maintain security of the building thereafter.
• Conduct internal and external patrols and nightly check of all areas of the High Commission.
• Assist with evening events as required. Be trained and available to cover shortfalls in the shift guard roster (days and nights).

Qualifications/Experience

Essential:

• An understanding of reception work, front of house operations, access control, visitor management, patrolling and use of IT systems.
• Effective communication, reception and customer service skills, with proven ability to remain calm and polite under pressure and show discretion and professionalism at all times.
• Reliability, self-motivation and ability to use own initiative and work without supervision.
• Excellent interpersonal skills and ability to engage professionally with members of the public, visitors, staff, senior stakeholders and VIPs.

Desirable:

• Security Industry Association qualification or prior training.
• X-Ray operation and interpretation to SIA standard.
• Experience monitoring CCTV, auditing, and the ability to provide Audio and Written Evidence of security breaches, up to an evidential standard expected within the Courts.
• Experience in day to day operation of fire systems.
• First Aid at Work Qualified or similar standard qualification or ability to obtain and maintain qualification.
• Experience working in a busy reception, concierge, visitor services or customer facing security environment, including interacting professionally with the public and visitors.

Pay:

• Base rate - £16.15 per hour (rolled-up recreation will apply)
• Saturdays - £24.23 per hour
• Sundays - £32.30 per hour
• Public Holidays - £40.38 per hour

HOW TO APPLY

Please submit your CV and a cover letter which outlines your suitability for the role and details your relevant skills and experience. Applications will be reviewed as and when required.

The Human Resources Section based in the Australian High Commission, London is responsible for managing all recruitment processes across the European region. To apply, please use the 'Apply' button below. Please direct any other queries to recruitment.london@dfat.gov.au.

We are committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from people from diverse backgrounds who share our values.