The Royal Borough of Kensington and Chelsea
Casual Visitor Experience Assistant
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Help create unforgettable visits at two of London’s most unique museums, making every visitor feel welcome, informed and inspired.
As a Visitor Experience Assistant, you’ll be the friendly face greeting everyone who walks through the doors of Leighton House and Sambourne House. You’ll ensure a warm, professional and safe welcome, helping visitors get the most from their time with us.
Working Style
You’ll work on a casual/sessional basis as and when required, choosing shifts that suit you, while still playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.
What you’ll be doing
This is a public-facing role where your focus will be on delivering great service and making sure every visitor has a safe and enjoyable experience. Whether someone’s here for the art, the architecture or just a quiet moment, you’ll help make their visit memorable.
You’ll support the daily running of Leighton House and Sambourne House—staffing the front desk, assisting with access needs, and providing helpful information about the buildings, exhibitions and facilities. You’ll also play an active role in retail, from using the till to managing stock and fulfilling online orders.
There’s plenty of variety in the role—you’ll help set up for public events, monitor the general upkeep of our spaces, and support the wider museum team as needed. You’ll work closely with colleagues and volunteers to make sure the museums always look their best and feel welcoming to everyone who visits.
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For further details, please review the Job Description and Person Specification.
What you’ll bring
You’ll bring a passion for arts, heritage or culture, and you’ll be someone who enjoys giving people a great experience. Previous customer service experience is essential—whether from hospitality, retail or events—and you’ll be confident communicating with a wide range of people.
We’re looking for someone who is organised, adaptable and calm under pressure. You’ll have good attention to detail, sound IT skills and a willingness to get stuck in with whatever’s needed. You’ll work well in a team, show initiative and approach each day with a positive, can-do attitude.
Why join us
At RBKC, we’re all in – investing in our people, our communities and our future.
This is a casual, as-and-when role offering flexibility and variety. You’ll be paid an hourly rate, issued monthly alongside our normal payroll, with an additional rate for any weekend working.
You’ll be part of a friendly, welcoming team and gain experience across all areas of museum operations—from front-of-house and events to shop management and curatorial support. We’ll give you the training and guidance to thrive, whether this is your first step into heritage or part of your longer career journey.
About Us
Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
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As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
In this role, your efforts will help preserve and promote two of London’s most remarkable house museums. You’ll be part of the "we’re all in" mindset—working together to create high-quality experiences that welcome every visitor and celebrate the cultural life of our borough.
Interview Details
Interviews will be held in person at Leighton House Museum week commencing 14th September.
Ready to join us?
We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.
Please apply online explaining how you meet the requirements set out in the person specification and job description.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.
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