Zurich Insurance
Casualty Claims Handler
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Working hours: This role is available on a part-time, job-share or full-time basis.
Location: Birmingham
Closing Date: 21st September 2026
The opportunity:
We are looking for Claims Handlers to work within the Casualty Claims teams in Birmingham. We are looking for inquisitive individuals with the ability to ask the right questions to extract crucial information needed for these claims.
A lack of previous casualty claims handling experience is not a barrier. We are looking for talented individuals who demonstrate the right attitude, behaviours, and have a passion for delivering the best possible outcomes for Zurich and our customers.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home, or compressed hours. This is because we want the best people for our roles, and we recognize that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
- Actively manage a portfolio of Public Liability, Product Liability, and Employers Liability claims
- Determine policy coverage on a range of claims intimated
- Accurately assess claims to determine liability and evaluate quantum
- Negotiate settlement where appropriate within agreed authority limits
- Maintain accurate reserving on all claims handled
- Ensure that SLA’s and KPIs are met and maintained
- Deliver a first-class claims service for our customers
What are we looking for?
- Strong communication and negotiation skills
- Strong organizational skills
- Ability to work well under pressure and meet deadlines
- Ability to take on increased ownership and responsibility for their Claims Portfolio
- A driven and enthusiastic outlook
- Empathy and understanding
- Ability to take ownership of issues and strives for effective solutions
- A confident and professional attitude
- Desire to help improve the claims performance of the team and strive to deliver the best outcomes for our customers
- Keen focus on their professional development
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What will you get in return?
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance, and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits.
You can find out more about our wide range of employee benefits on our website.
Who we are:
At Zurich, we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people, and our planet.
With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic, and to develop the skills needed for our future.
If you’re interested in working in a dynamic and challenging environment where your creativity, ideas, and contributions are recognized and rewarded, Zurich could be just the place for you. Be part of something great.
Our culture:
At Zurich, our strength comes from the diverse experiences, perspectives, and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard, and respected.
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Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We’re proud to have received numerous industry awards recognizing our diversity and inclusion policies and initiatives.
We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow, and develop the skills needed for the future.
We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.
Your application:
We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability, or any other protected characteristic.
As an inclusive employer, we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to recruitment@uk.zurich.com.
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