Davies
Casualty Claims Handler
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Casualty Claims Handler
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Leeds
Description
At Davies, people are at the heart of all we do. Our values state that we succeed together, and it is this that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:
- Exclusive Rewards Platform – Enjoy discounts at over 800 retailers.
- Generous Holiday Allowance – Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year.
- Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.
Our Opportunity: Davies is looking to recruit a dedicated Liability Claims Handler to join our growing Casualty team. The role of the Liability Claims Handler is to efficiently handle EL & PL claims for both personal injury and third-party property damage. While not essential, experience of all 3 UK legal jurisdictions would be beneficial as would experience in other areas of claims handling. The successful candidate will manage an allocated caseload, completing enquiries in relation to policy indemnity, legal liability, and quantum, reporting to clients and ensuring that claims are handled proactively in accordance with the handling philosophy of Casualty Claims Solutions and their clients. This exciting opportunity will see the successful candidate working as part of a dedicated team providing a first-class proactive claims handling service to major clients.
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What will your day look like:
- Liaison with Insurers, Policyholders, and Brokers.
- Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate.
- Obtaining all necessary evidence and relevant documentation.
- Determining appropriate actions for the resolution of the case.
- Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum, and tactics.
- Negotiating settlement where appropriate, within agreed authority limits.
- Corresponding with all parties professionally to proactively progress the case to conclusion.
- Handling all cases in accordance with the client’s requirements by referral to documented procedures at all times.
- Maintaining a proper reserve at all times by regular review.
- Keeping updated on any technical changes relevant to your role. This may include participating in training programs facilitated by the company.
Knowledge and Abilities:
- Experience handling EL (Employers Liability) & PL (Public Liability) claims.
- Experience handling personal injury.
- Experience handling third-party property damage.
- Knowledge of how to value an injury claim.
- Knowledge of reserving philosophies desirable.
- Knowledge of Civil Procedure Rules and the Claims Portal.
- Good communications skills at all levels.
- Excellent customer service.
- The ability to work as part of a team.
- Take responsibility for your own workload.
- Must be able to demonstrate adaptability and flexibility.
- Good planning and organizational skills.
- Strong IT skills.
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Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity, and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies e.g., Menopause, fostering friendly, fertility, sabbatical policy, and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
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