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Casualty Loss Adjuster
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Home United Kingdom
Description
At Davies, people are at the heart of all we do, our values state that we succeed together, and it is this that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:
- Reward platform – discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
- Development, training, and professional qualifications
- Company car or car allowance
Davies is looking to recruit an experienced Loss Adjuster to join our growing Casualty team. At Davies, we value transferable skills and qualities that focus on what you can bring to the role. The role would suit an experienced Casualty Adjuster/investigator seeking a fresh challenge.
This role is field-based covering caseloads in the South East, in particular North London up to around Oxford, therefore travel in this area is necessary.
Key Responsibilities
- Liaison with Insurers, Policyholders and Brokers
- Investigation of allocated claims in the field or from the desk
- Compilation of all necessary evidence and relevant documentation
- Preparation of Preliminary Reports detailing the evidence available and commenting upon
- Policy Indemnity, Legal Liability, Quantum, and Tactics
- Determine appropriate action for resolution of the case
- Defend or negotiate settlement where appropriate, within agreed authority limits
- Correspond with all parties professionally to proactively progress the case to conclusion
- Investigate and handle all cases in accordance with the client’s requirements by referral to documented procedures at all times
- Maintain a proper reserve at all times by regular review
- Keep updated on any technical changes relevant to your role including participating in training programmes facilitated by the company
- All Staff are expected to carry out any reasonable instruction given by their line manager, in line with business requirements.
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Skills, Knowledge & Expertise
- Previous Loss Adjuster experience
- Experience of investigating and handling Casualty Claims
- Knowledge of insurance and the insurance market
- Knowledge of legal principles, regulations, Acts and the like
- Knowledge of Civil procedure Rules and the Claims Portal
- Good communications skills at all levels
- Excellent customer service
- The ability to work as part of a team
- Good planning and organisational skills
- Take responsibility for your own workload
- Must be able to demonstrate adaptability and flexibility
- Strong IT Skills
- A full drivers licence is essential
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Job Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Metal, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
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