Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

What the Category Vendor Manager does at the Worldwide

Responsible for overseeing and managing the performance of all clinical vendors to ensure security and safety of supply throughout the lifecycle of Worldwide’s clinical trials.

Through the utilisation of vendor performance measurement tools, risk management plans, and the implementation of continuous improvement initiatives, the Vendor Performance Manager, will work cross-functionally to ensure that vendors’ performance complies with agreed SLAs and quality standards.

What you will do

• Establish and maintain business relationships with third-party service providers providing services in support of clinical trials.
• Implement Worldwide’s vendor governance program strategy. Responsibilities include monitoring, measuring, and reporting on the compliance rate and effectiveness of the program.
• Responsible for supporting the Worldwide study teams with the resolution of vendor performance issues
• Work cross-functionally to assist with the resolution of vendor-related quality incidents and oversee the implementation of CAPA plans.
• Responsible for vendor performance management: measure and assess vendor performance using tools such as scorecards, satisfaction surveys, and vendor-provided KPIs.
• Responsible for documenting, evaluating, and reporting strategies and core vendors’ performance.
• Responsible for fostering and promoting a one-team culture through inter-vendor collaboration with the objective to deliver operational excellence.
• Work with Worldwide’s core and critical vendors to identify continuous improvement initiatives supporting Worldwide’s quality ethos.
• Responsible for implementing a service-category-based performance metrics program to enable a standardised approach to category management performance oversight.
• Responsible for promoting and organizing vendor-led training and workshop initiatives to increase Worldwide’s knowledge and understanding of our key vendors’ industry requirements and promote best collaboration practices.
• Support with vendor assessment processes and tracking Vendor assessments, qualification status, and audit certificates.
• Represent the Vendor Management Department in Sponsor qualification audits.
• Monitor and manage risks stemming from outsourced services through the implementation and monitoring of Vendor Risk Mitigation Plans.
• Any other activities in support of the Vendor Management Leadership.