University Hospitals of Derby and Burton NHS Foundation Trust
Catering Assistant (Retail)
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Catering Assistants (Retail) - Café Retreat & Coffee @ Queen’s
We are now recruiting for Catering Assistants (Retail) to join our teams working within Café Retreat and Coffee @ Queen’s at Queen's Hospital Burton.
We are looking for compassionate, caring, hardworking, and flexible team members who are committed to enhancing the experience of our patients, visitors, and staff. Every member of staff at UHDB plays a vital role in supporting the organisation and helping to deliver high-quality services.
You will need to possess excellent communication skills, enjoy working as part of a team, and have a positive, can-do attitude.
Role Responsibilities
In this role, you will support the day-to-day operation of Café Retreat and Coffee @ Queen’s, providing excellent customer service, serving food and beverages, replenishing stock, operating tills, and maintaining high standards of cleanliness and food hygiene.
Training and Equipment
Full training will be provided, including Level 2 Food Safety and Allergen Training, mandatory training, and all essential role-specific training to support your development and success within the team.
Full uniform and Personal Protective Equipment (PPE) are provided. NHS Terms and Conditions of Service apply.
Shifts Available
- Evenings working 1600-1900
- Mornings/Afternoon between 09:00-1700
- Evenings between 13:45 - 2000
Main Duties
The main duties of a Catering Assistant Retail working at Burton Hospital are to work as part of Facilities to carry out a variety of tasks associated with food preparation, food and beverage service to patients, visitors, and staff.
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- Delivering excellent customer care by demonstrating helpfulness, awareness, and compassion to patients, visitors, staff, and colleagues.
- Preparing and serving a range of food and beverages in a busy retail environment.
- Maintaining high standards of cleanliness and hygiene within the café and associated work areas.
- Undertaking cleaning duties in accordance with departmental cleaning schedules, including equipment, work surfaces, crockery, and cutlery.
- Supporting the day-to-day operation of Café Retreat and Coffee @ Queen's to ensure a welcoming and efficient service for all customers.
- Have a good understanding of customer care and be able to communicate well with patients, staff, and visitors.
Catering experience and a Food Safety Certificate are desirable but not essential, skills and technical training will be given.
Application Details
- Application closing date: 24th September 2026
- Interview date: 8th October 2026
About Us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people, and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
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Our fundamental Values of Compassion, Openness, and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
What We Offer
- Development opportunities, including both professional and leadership development
- On-going support through every step of the way from recruitment to when you join our team and beyond.
- A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts About Our Trust
- We see on average 4810 OP appointments per day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
Contact Information
For further details / informal visits contact:
- Name: Richard Jackson
- Job title: Senior Retail Supervisor
- Email address: Richard.jackson28@nhs.net
- Telephone number: 01283 511511
- Extension number: 4820
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