Commercial Catering Equipment Specialists Ltd
Catering Engineer
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Company Description
Commercial Catering Equipment Specialists Ltd (CCES) provides the commercial catering industry with a specialist service focused on a select group of key manufacturers. The company offers an unrivaled dealer proposition that includes both new and refurbished catering equipment. Customers can choose from a range of flexible delivery and installation packages tailored to different business needs. CCES is committed to reliable service, quality equipment, and practical solutions that support efficient, safe, and high-performing commercial kitchens.
Role Description
This full-time remote Catering Engineer role is responsible for supporting customers with technical expertise across the full lifecycle of commercial catering equipment. Day-to-day tasks include:
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- Diagnosing and troubleshooting equipment issues
- Advising on installation requirements
- Coordinating with internal teams to ensure timely delivery and setup
- Guiding customers on best practices for equipment use and maintenance
- Documenting service activities
- Contributing to continuous improvement of technical processes and customer support materials
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The Catering Engineer will also collaborate closely with manufacturers and suppliers to stay current on product specifications, safety standards, and industry developments.
Qualifications
- Technical proficiency with commercial catering equipment, including installation, basic fault-finding, and performance optimization.
- Strong customer service skills with the ability to explain technical information clearly to non-technical stakeholders.
- Effective communication and collaboration skills for working remotely with colleagues, manufacturers, and clients.
- Solid organizational and time-management skills, with the ability to prioritize multiple service requests and projects.
- Working knowledge of safety standards and relevant regulations in the commercial catering environment.
- Comfort with using digital tools and remote support platforms to assist customers and manage service records.
- Previous experience in commercial catering equipment, facilities engineering, or a related technical field is highly beneficial.
- Relevant technical qualification or apprenticeship in engineering, electrical, or mechanical disciplines is an advantage.
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