Uttoxeter Racecourse
Catering Operations Manager
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Catering Operations Manager at Uttoxeter Racecourse
About Us
Arena Racing Company (ARC) offers a dynamic environment with 21 racing venues, showcasing horse racing, greyhound racing, golf courses, hotels, and events. We focus on leisure, entertainment, media production, and global distribution, creating a diverse and exciting workplace.
About The Role
Catering Operations Manager at Uttoxeter Racecourse is responsible for overseeing all catering operations, including in-house and third-party concessions, race days, and events. The role involves working closely with the Executive Director, Regional Catering and Events Manager, and the Head of Group Catering and Events.
Main Responsibilities
- Support the site Executive Director in implementing the catering strategy, ensuring alignment with Group objectives and commercial targets.
- Establish and enhance performance monitoring frameworks to improve service delivery, food quality, and customer experience.
- Lead workforce planning, ensuring effective rotas and control of labour costs.
- Collaborate with Sales teams to optimize catering delivery for all events.
- Provide leadership for high-volume operations, ensuring successful event planning and delivery.
- Develop direct reports through performance and development reviews.
- Maintain strong financial governance and identify new commercial opportunities.
- Ensure compliance with allergen regulations and accurate information across platforms.
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The Person We Are Looking For
- Proven experience in a leisure, sporting, or event-led environment with over 5,000 attendees.
- Strong background in high-volume catering and multi-format hospitality.
- Experience managing large-scale event delivery, including planning, execution, and breakdown.
- Track record of managing labor and costs within budget.
- Effective leader with strong communication and stakeholder management skills.
- Highly organized, process-driven, and able to manage multiple priorities.
- GCSE Grade C (equivalent) or above in Maths and English.
- Full UK driving license.
- Flexible to work across race days, events, and weekends.
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Work Perks
- Annual passes to attend any of our 21 venues
- Discounted food & ARC days out
- Cycle to work scheme
- Holiday allowance increasing with length of service up to 28 days
- Company life assurance scheme
- Discretionary group annual bonus schemes
- Support with study through our study assistance schemes
Diversity and Inclusion
At ARC, we value diversity and strive to create an inclusive workplace. We welcome people from all backgrounds and are an equal opportunities employer. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know. We will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
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