Delaware North
Catering Services Director, London Stadium
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Overview
Delaware North UK is hiring a full-time Catering Services Director to join our team at London Stadium in Stratford, London. As Catering Services Director, you will be managing the food and beverage operation across multiple disciplines, including meetings and events and tours. You will be providing a cost effective and quality service to all guests, creating excellent experiences. If you are the Services Director we are looking for, ready to kick off your career move in this buzzing environment, join our collaborative team. Apply today.
What’s in it for me?
At Delaware North U.K., you'll be part of a team delivering unforgettable experiences at some of the UK's coolest events. We’re looking to create the future of hospitality together and provide you with the opportunities to grow and build a rewarding career. As our team member, you’ll receive:
- A generous 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
- Experience in a dynamic workplace hosting major sporting events and concerts, including West Ham United football club, UK Athletics Meet, upcoming global stars taking the stage, as well as a range of exciting meetings and events still to come in 2026 and 2027
Responsibilities
- Lead and inspire the catering operation across event days, non-event days, meetings and events, and tours, driving exceptional guest experiences, operational excellence, and strong external partnerships
- Oversee food and beverage operations to a high standard, ensuring efficient stock management and purchasing to meet financial targets and margins
- Support Heads of Department and team members through recruitment, training, and performance management
- Drive performance through managing budgets, labour costs, quality standards, KPI action plans, and sales opportunities across operations, including tours, meetings, and events
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, adhering to legislations and maintaining Delaware North’s policies and standards of excellence
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Qualifications
- Further education qualification in Catering, or relevant Business degree
- Experience in high volume and quality food operations, with a strong understanding of catering facilities
- Experience managing meetings and events sales or tours programmes
- 2+ years’ experience managing three or more senior managers is beneficial
- 3+ years’ financial accountability for a large single site or several smaller sites is beneficial
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Physical Requirements
- Availability to work evenings and weekends
Contracted Hours / Guaranteed Hours
- 48 Hours
Work Location
Home to the Hammers and UK Athletics, London Stadium is no stranger to presenting world-class events, with Delaware North managing the hospitality services of the 60 - 80,000 seated stadia since 2015. As one of the UK’s most iconic sports and entertainment venues, London Stadium has hosted incredible events, with Delaware North team members making countless connections, leaving lasting impressions on guests. From its start as hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of world-class sporting events, from holding Europe’s first MLB Series, games from the IRB 2015 Rugby World Cup, to a range of Athletics events with the annual IAAF Diamond League, and hosting both the London 2017 World Athletics Championships and 2017 World Para Athletics Championships, the first location to ever hold both events in the same year.
There have been many exceptional music events taking stage at London Stadium, with this year being no different. There is never a dull moment at London Stadium, so if you want to earn new fans every day, apply to join our team.
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