Company of Cooks
Catering Supervisor
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We are Company of Cooks
We believe brilliant food and drink start with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life.
Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here.
Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we’re looking for a Catering Supervisor to join our team in Victoria Gate Cafe at Kew Gardens.
Location: Kew Gardens, Richmond, TW9 3AB
Rate of Pay: £14.00 per hour
Shift Pattern: 0 hour contract, Pre rotated rota
Key Responsibilities
- Lead and supervise catering operations during service, ensuring exceptional customer experiences and high standards at all times.
- Motivate, support, and coach team members to deliver efficient, friendly, and professional service.
- Conduct pre-service briefings and communicate daily priorities, promotions, and operational updates.
- Monitor service quality, resolve customer queries or complaints, and escalate issues where required.
- Ensure all catering areas are fully stocked, clean, presentable, and service-ready.
- Drive sales through effective product knowledge, customer engagement, and upselling opportunities.
- Maintain strong communication between front and back of house teams to ensure smooth service delivery.
- Support stock control, minimise waste, and assist with achieving financial targets.
- Ensure full compliance with food safety, health & safety, and company procedures.
- Complete operational checks, cleaning schedules, and compliance records to maintain audit-ready standards.
- Act as a role model, promoting a positive team culture and delivering memorable visitor experiences at Kew Gardens.
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What's in it for you?
Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Free parking onsite
- Pension scheme
- Holiday allowance
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Family friendly support
- A holiday purchase scheme
- Regular social events and communication with our leaders
- Volunteering days
- Recognition schemes and people award
- Long service awards
- Access to some great high street discount vouchers
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Company of Cooks officially formed part of CH&CO Catering Group Ltd in 2020.
A Honest Approach, A Passionate Team, Quietly Confident
Job Reference: com/2307/47620001/52822227/BU #CompanyofCooks
CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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