Purpose of the Role

The CCTV Control Room Officer works as part of the Control Room team and undertakes day-to-day monitoring and delivery of security services within the Control Room, supporting the security operation at the centre.

The CCTV Control Room Officer will ensure exemplary standards of security and customer service are provided to the client and visitors to the site at all times. The role is the public face of the security team, and you should act with professionalism at all times. A can-do attitude is essential in this highly influential role.

Key Responsibilities

• Be part of a Security team working on set rota.
• Ensuring compliance with all internal procedures, site processes, and external bodies, including enforcement agencies and auditory bodies.
• Ensure a timely response to all security issues and events.
• Be professional, pleasant, friendly, courteous, and helpful at all times while carrying out duties to the highest levels.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Liaising with the Security Operations Coordinator, proactively reacting to incidents, and ensuring colleagues are fully briefed and supported at all times.
• To deal efficiently and effectively with emergencies, including fire and bomb scares, ensuring the onsite team and client are kept fully informed at all times.
• Intelligent understanding of human behavior, monitoring, and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies.
• Maintain vigilance and highlight/manage unauthorized access by banned persons.
• Provide assistance to third-party contractors/visitors, ensuring all site procedures/policies are adhered to.
• Being fully conversant with operational functions, including access control, CCTV, detection, and alarm systems, ensuring an effective monitoring and reporting function is maintained.
• Maintain continuous monitoring of site radio systems, adhering to correct radio procedures at all times.
• Diligent management and maintenance of site records/reference materials, including Health & Safety records.
• To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
• Report any event that may be detrimental to the fulfillment of the provision of security on site to the Duty Manager/Security Duty Manager/Security Manager.
• Support the Security Manager with any internal/external audits in line with company policies and procedures.
• To be the first point of contact for security function-related queries, resolving more complex queries utilizing experience and knowledge, referring any complaints with regards to security practices to the security management team or center management.
• Make certain that the Continuous Improvement Process is an integral part of service delivery, increasingly adding value to both the business and our client.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Ensure a timely response to all security issues and events.
• Access control of the center’s service yards, monitoring all deliveries.