Unitrust Protection Services
CCTV Controller
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Job Title: CCTV Controller
Location: Canary Wharf
Rate: Circa £15.50 per hour
Contracted Hours: 3 Days, 3 Nights, 3 Rest Avg: 56 hours
Role:
Working within this flagship building and prestigious environment in Canary Wharf your primary role is to ensure the security of people, premises, and property, protecting the reputation of the client/tenants throughout availing of the onsite security systems.
As a CCTV Controller you will supervise all aspects of the client’s/tenant’s security requirements and support the Security Manager in the day-to-day running of the security function.
Further this position will form a key part in assisting the Security Manager with daily tasks and objectives that need to be adhered to in line with Key Performance Indicators (KPI) and Service Level Agreement (SLA). Further in the absence of the Security Supervisor, you may be required to step up as required.
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You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a CCTV Controller professional. Excellence in customer service will be at the heart of the role. You will be part of a well-drilled security operation.
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To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey so in this role you will work closely with catering, cleaning, maintenance, and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.
Responsibilities:
- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and give commitment to the client and tenants
- Ensure that the environment and service is truly excellent and beyond expectation
- Promote the client, tenants, and other service providers positively to all you come into contact with throughout the customer journey
- Be flexible and adaptable to all tasks or challenges
- Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
- Ensure all contact, be it internal or external; by telephone, face to face, or any other medium; is clear, courteous, polite, professional, and respectful
- Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
- Where applicable: appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
- Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice.
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