Tesco
CCTV Hub Operator - Nights
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About the Role
Working within Our Hub in Daventry, you will play a key role in helping to keep our stores, colleagues and customers safe. As part of a dedicated and passionate team, you will monitor CCTV activity across multiple locations, ensuring all activity is reviewed in line with company policies and legal compliance. You will use your strong attention to detail to identify suspicious activity and turn insights into clear, well-structured case files that support investigations and decision-making.
Collaboration
Collaboration is central to this role. You will liaise closely with store teams, field-based security colleagues and wider business stakeholders to ensure incidents are understood and the appropriate response is put in place. As part of the wider Security Hub, you may support triage activities, helping to assess risk levels and coordinate next steps, always maintaining strict confidentiality and acting with integrity.
Responsibilities
- Collaborating with dedicated and cross-functional teams, as well as external partners, acting as a trusted subject matter expert for your area
- Planning and managing your own workload effectively, ensuring deadlines are consistently met
- Analysing and interpreting data accurately to support decision-making and investigations
- Demonstrating strong organisation skills and the ability to perform effectively under pressure
- Leading by example as a disciplined and organised team member, with the ability to influence and motivate others
- Engaging with external suppliers to support process improvements and deliver training initiatives
- Identifying risks across stores and producing clear, comprehensive case files to support findings
- Requesting and reviewing additional data to strengthen evidence for investigations where required
- Liaising with stores and Group Shrinkage & Security Managers to gather insight and build a full picture of incidents
- Ensuring all data is handled securely and in line with Information Security policies
- Maintaining strict confidentiality when handling sensitive information and case files
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Requirements
- Strong organisational and time management skills, with the ability to prioritise effectively
- Excellent communication skills, both written and verbal
- A keen eye for detail and high levels of accuracy
- Proficiency in Microsoft Office, particularly for data handling and reporting
- Experience working within a retail, store or security environment (preferred)
- Experience in data analysis, data manipulation or CCTV review would be advantageous, but is not essential
Benefits
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 10% of base salary.
- Holiday starting at 25 days plus a personal day (plus Bank holidays).
- 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
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About Us
You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.
At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.
We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.
When you join us in this role, you'll be employed by Tesco Stores Limited, the Tesco legal entity responsible for your employment.
The above information is a shortened summary, refer to our policies for full details.
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