Marston Holdings
CCTV Operator
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CCTV Operator - Red Route Enforcement
At NSL, part of Marston Holdings, we deliver essential services that help keep communities safe, accessible, and moving. Our frontline and support teams work in partnership with local authorities to provide parking, traffic, and street management solutions that improve the places where people live and work.
Shift pattern: 42.5 hours per week on a rota basis covering 07:00 - 22:00, Monday to Sunday, including Bank Holidays
We are currently recruiting for a CCTV Operator to support the live monitoring and enforcement of Red Route restrictions on behalf of Enfield Council.
The Role
As a CCTV Operator, you will play a vital role in maintaining traffic flow and road safety across the borough. You will monitor live CCTV footage, identify traffic and parking contraventions, and ensure enforcement activity is carried out accurately and in line with legislation and operational procedures.
This role is ideal for someone with strong attention to detail, excellent observational skills, and the ability to make informed decisions in a fast-paced environment.
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Key Responsibilities
- Monitor live CCTV feeds covering Red Route locations.
- Identify and review potential parking and traffic contraventions.
- Capture, review, and preserve evidential footage.
- Validate enforcement evidence to support the issuing of Penalty Charge Notices (PCNs).
- Maintain accurate records and incident logs.
- Ensure compliance with legislation, data protection requirements, and operational procedures.
- Liaise professionally with management teams, enforcement officers, and council representatives.
Essential Skills
What We're Looking For
- Excellent attention to detail and observational skills.
- Strong written and verbal communication skills.
- Good IT and keyboard skills.
- Ability to work independently and make accurate decisions.
- Professional and customer-focused approach.
- Flexibility to work shifts, including evenings, weekends, and Bank Holidays.
Desirable Experience
- Previous experience within CCTV monitoring, parking enforcement, traffic enforcement, security, or a similar operational environment.
- Knowledge of parking or traffic enforcement legislation.
- SIA Public Space Surveillance (CCTV) Licence.
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Don't have a CCTV licence? Applicants without a CCTV licence are still encouraged to apply. Full training and support can be provided to obtain the qualification.
What We Offer
- Full training and ongoing development.
- Support in obtaining CCTV qualifications where required.
- Competitive holidays + Bank Holidays.
- Pension scheme.
- Employee discounts and wellbeing benefits.
- Enhanced family-friendly policies (subject to eligibility).
Additional Information
All offers of employment are subject to satisfactory pre-employment screening, including:
- DBS check.
- Financial checks (where applicable).
- Right to work verification.
Marston Holdings is an equal opportunities employer. We value diversity and are committed to creating an inclusive workplace where everyone can thrive.
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