Somerset Council
CCTV Operator
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Salary: Grade 14 - £26,847 per annum
Contract: Permanent
Hours: Part Time – 18.5
Closing Date: 11th October 2026
About the Role
The CCTV Service plays an important role in helping to keep Somerset’s communities safe. Working closely with emergency services, local partners and council teams, the service supports crime prevention, public safety and the effective response to incidents across the county.
As a CCTV Operator, you'll be at the heart of our community safety operations, monitoring live CCTV systems and helping to identify and respond to incidents as they happen. Working as part of a dedicated control room team, you'll provide vital information that supports emergency services and helps protect residents, businesses and visitors across Somerset. This is a varied and rewarding role where your attention to detail, sound judgement and professionalism will make a real difference every day. If you're looking for a role where you can contribute to safer communities while developing specialist skills within a supportive team, we'd love to hear from you.
How You'll Make a Difference
- Monitor CCTV systems and respond quickly to incidents, helping to support public safety and community wellbeing.
- Work closely with police, emergency services and local partners to provide accurate and timely information when it matters most.
- Maintain clear and accurate records, reports and evidence to support investigations and operational activity.
- Help ensure CCTV systems remain operational by reporting faults and supporting the smooth running of the control room.
- Safeguard sensitive information by following legislation, procedures and best practice standards at all times.
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What You'll Bring
- Experience in a customer-focused, operational or security-related environment where you can remain calm and professional under pressure.
- Strong attention to detail, with the ability to stay focused, identify important information and maintain accurate records.
- Excellent verbal and written communication skills, including the confidence to liaise with a range of partners and services.
- Good IT skills and the ability to confidently use digital systems to record, update and retrieve information.
- An understanding of confidentiality and the responsible handling of sensitive information, together with a commitment to achieving the required CCTV licensing and vetting standards.
- Must pass enhanced Non-Police Personnel Vetting (NPPV) Level 2.
Why Join Us?
At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.
- 25 days annual leave plus bank holidays, with the option to purchase additional leave.
- Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
- Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
- Health and wellbeing support, including access to confidential employee assistance services.
- Paid volunteering opportunities, helping you make a difference both inside and outside of work.
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Find out more about working at Somerset Council: https://www.somerset.gov.uk/jobs-and-careers/working-at-somerset-council/
Further Information
Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship.
For an informal chat about the role, you can contact Jamie-Lee Lipton, CCTV Manager, at jamielee.lipton@somerset.gov.uk
We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.
You can find a copy of the job description here: TR0002 CCTV Operator.pdf
If you currently work for Somerset Council, please apply via the internal SuccessFactors careers page.
Job Ref: 1423/DT
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