West Midlands Police
CDIU Intelligence Officer
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The Communications Data Investigator
The Communications Data Investigator is an accredited Single Point of Contact (SPoC) trained to facilitate the lawful acquisition of communications data from telecommunications/postal operators operating under the Investigatory Powers Act 2016 (IPA).
The SPoC proactively engages with investigating officers/staff to raise awareness of data acquisition laws and to assist with the development of effective communications data acquisition strategies.
Much of the day-to-day role involves the review and progression of applications for communications data via the departmental workflow system. The role also requires the provision of specialist advice and guidance during a range of investigations, both crime in action and life at risk, these include but are not limited to: covert operations, homicide, kidnaps, high-risk missing persons, counter-terrorism incidents, live arrest phases, and exploitation.
Full training will be provided, which includes a mandatory two-week College of Policing: Communications Data Investigator Single Point of Contact accreditation course.
Key Responsibilities
- Offer advice and guidance to all officers/staff, including Senior Leaders of all ranks, on the lawful acquisition of communications data and the covert tactics available to meet operational objectives.
- Advise officers/staff on the use of data in evidence.
- Assess and evaluate threat, risk, and harm in response to a range of incidents, including both crime in action and immediate threat to life investigations, without recourse to senior members of staff.
- Provide an immediate response for all urgent incidents, offering specialist advice, performing an analytical function where appropriate.
- Plan and organize both team and individual workloads for multiple investigations working to standard operating procedures within agreed service level agreements.
- Liaise regularly with the communications industry around data exploitation opportunities and for assistance with the interpretation of complex data.
- Deliver training inputs and presentations to officers and staff at all ranks/grades across the organisation.
- Ensure compliance with appropriate legislation, such as the Investigatory Powers Act, Data Protection laws, and Court orders.
- Provide a professional service and maintain integrity when dealing with sensitive issues protecting covert methodology and tactics.
- Protect West Midlands Police from reputational damage and loss of public confidence as a consequence of serious errors.
- Ensure errors are investigated and recorded/reported accordingly to the Investigatory Powers Commissioner's office (IPCO) and the West Midlands Senior Responsible Officer (SRO).
- Provide evidence in court regarding the acquisition and disclosure of communications data where required.
- Propose changes in procedures, processes, and systems to improve operational efficiency and service delivery.
- Engage in local and regional communications data meetings and share knowledge and learning with peers.
- Proactively develop personal expertise and knowledge, taking a keen interest in evolving/emerging technologies, further understanding the effects this has on data acquisition tactics and the capabilities of telecommunications/postal operators.
- Mentor and coach less experienced members of the unit.
- Deputise for the CDIU Supervisors in their absence for administration and technical matters.
- Assist the CDIU SPoC Manager with compiling management reports for annual quality assurance inspections by the Investigatory Powers Commissioner’s Office (IPCO).
- Maintain excellent relationships with key external partners, including the communications industry and Home Office departments such as the Investigatory Powers Commissioner’s Office (IPCO).
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Essential Skills
- A good working knowledge of how people communicate utilizing both telephony and the internet, including social media platforms and over-the-top applications.
- Proven computer literacy and keyboard skills, including a basic working knowledge of Excel.
- Effective communication skills.
- Evidence of using initiative and being innovative.
- The ability to work in a high-pressure environment and successfully prioritize workloads.
- The ability to solve problems in a logical and systematic manner.
- Experience of risk assessment and decision-making in a dynamic environment and a good working knowledge demonstrating the use of the National Decision Model (NDM) and THRIVE+.
- An awareness of the law and procedures relevant to the role, including IPA, CPIA, PACE, RIPA, Human Rights Act, Data Protection Act, Terrorism Act.
- A willingness to learn about interpretation and analysis of complex data sets.
Desirable Skills
- Existing College of Policing Communications Data Investigator – Single Point of Contact accreditation held.
- Specific working knowledge of the Investigatory Powers Act 2016.
- Effective training and presentation skills.
- Experience in the intelligence arena and/or investigative skills.
Salary and Hours
Salary: £38,169 Pro Rata
Hours: P/T 18.75 per week - Monday to Friday (Day shifts) – rostered hours negotiable, will be discussed upon successful appointment.
Selection Process
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Online Application and Sift - You will complete an online application form, which will be reviewed against the skills, experience, and behaviours required for the role.
Closing Date: 13/09/2026
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Interview - Candidates who successfully pass the application stage will be invited to attend an interview and/or assessment. This will provide you with the opportunity to demonstrate your suitability for the role.
Proposed Interview date(s): TBC
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Pre-Employment Checks - If you are selected as the preferred candidate, you will be required to successfully complete relevant pre-employment checks before receiving a formal offer. For internal candidates, some checks may not be required. Checks may include:
- Vetting Checks - You must successfully complete the required level of Management vetting and Security clearance before starting the role. This may include providing information relating to your background and financial history as part of the vetting process. Click here for more information.
- Medical Checks - Appointment to this role is subject to successfully completing medical checks. This may include a drugs test and, where required, a fitness assessment.
- Reference Checks - You will need to provide details covering at least five years of employment, education, or other relevant activity history.
We are committed to supporting candidates throughout the recruitment process and reasonable adjustments are available for those who need them.
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Why Join West Midlands Police?
A career with West Midlands Police is about more than a job; it's an opportunity to have a meaningful impact on the lives of millions of people. Whatever your role, you'll contribute to keeping our communities safe while developing your own skills and career.
When you join us, you'll benefit from:
- Meaningful work that makes a difference every day.
- A diverse range of career opportunities across policing and professional support services.
- High-quality training, development, and opportunities to progress.
- A supportive and inclusive working environment where everyone is encouraged to achieve their potential.
- Competitive pay, generous annual leave, excellent pension arrangements, and a wide range of employee benefits.
- The opportunity to work alongside dedicated colleagues who share a common purpose.
Our Commitment to Inclusion
We believe that a diverse workforce helps us better understand and serve the communities we protect. We are committed to creating an inclusive workplace where everyone feels valued, respected, and able to succeed.
As a Disability Confident Leader, the highest level of the Government's Disability Confident scheme, we are committed to removing barriers to employment and supporting disabled applicants and employees throughout their careers. Through our Disability Confident Interview Scheme, applicants who declare a disability and meet the essential criteria for a role will normally be offered an interview, subject to the scheme's terms and any recruitment constraints.
Our Diversity and Inclusion Vision is to maximize the potential of people from all backgrounds through a culture of fairness, respect, and inclusion, enabling us to deliver the best possible service to our communities.
Professional Standards
Working in policing is a position of trust. Our officers and staff are expected to demonstrate the highest standards of integrity, professionalism, and accountability. Successful applicants will be subject to appropriate vetting and are expected to uphold the ethical standards and responsibilities that come with serving the public.
Recruitment and the Use of AI
We recognize that many candidates use AI tools to support activities such as proofreading and improving the presentation of written applications. This is acceptable, provided the content you submit accurately reflects your own knowledge, skills, and experience.
Applications must be your own work. Any evidence of plagiarism, false or misleading information, or the inappropriate use of AI during assessments or selection activities where it is not permitted may result in your application being rejected.
Benefits
We know that supporting our people is essential to delivering the best service to our communities. That's why we offer a comprehensive range of employee benefits, wellbeing support, and development opportunities to help you thrive throughout your career.
Visit our Benefits page https://www.westmidlands.police.uk/police-forces/west-midlands-police/areas/careers/wmp-jobs/our-benefits/ to find out more about the rewards and support available when you join West Midlands Police.
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