Cellar Service Technician

Company Description

Join us at Greene King, the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today, our 39,000 strong team are the guardians of what’s wholly British, the pub experience.

As a Cellar Service Technician, you will be helping great people in great pubs serve great beer by maintaining and installing the dispensing equipment of brands supplied by Greene King. Interacting with our customers to ensure their service and quality expectations are exceeded whilst demonstrating the Greene King values.

Job Description

Field Based Role - Covering North East area - Sunderland/Newcastle

This is a field based role covering (North East - Sunderland/Newcastle) (company vehicle provided). The working hours are Monday to Friday 8.00am/8.30am to 4.00pm/4.30pm, with overtime available if desired.

Your role as Cellar Service Technician

• Install brands to dispense and industry standards.
• Provide customer support with dispense issues.
• Work within a given area and beyond to ensure all services and installations are completed within Service Level Agreements set and ensuring targets are maintained.
• Organise and plan own workload within an area liaising with customers and ensuring stock and equipment are in place.
• Responsible for the organisation of all appointments with direct communication with customers and sales teams.
• Manage and maintain stock in vans and at store locations (PUP), ensuring stocktakes are completed, stock/equipment issued correctly to a job and receipted correctly on the system.
• Understand dispense equipment, be able to maintain and fix equipment as required and complete basic building works.