Centre Manager – Family Entertainment

Location: Liverpool

Salary: £32,000 - £39,000+

Role

As Centre Manager, you are responsible for the safe, smooth, and successful operation of the centre. Your highest priority is ensuring the safety and wellbeing of all guests while delivering an outstanding experience based on fun, warmth, and professionalism. You will lead and motivate a high-performing team, maintain excellent operational standards, manage financial performance, and ensure full compliance with all Health & Safety and safeguarding requirements, while meeting financial targets by driving revenue, controlling costs, and maximising commercial potential.

Key Responsibilities

• Lead the daily running of the centre, ensuring high standards of cleanliness, safety, and customer service.
• Be a visible and supportive leader on the floor, developing and training the team to deliver a brilliant guest experience.
• Oversee opening and closing procedures, ensuring the site is safe, secure, and fully prepared for guests.
• Submit daily End of Day reports summarising operations, incidents, and key issues or highlights.
• Take full responsibility for Health & Safety performance and compliance with all legal and internal requirements.
• Ensure daily, weekly, and monthly safety checks are completed and accurately recorded.
• Ensure all accidents, incidents, and safeguarding matters are recorded and managed appropriately.
• Manage the centre’s P&L, driving income and controlling expenditure in line with budget targets.
• Monitor departmental performance, identifying areas for efficiency and improvement.
• Ensure consistent and accurate handling of bookings, payments, and customer records.
• Promote responsible fun and outstanding service throughout the centre.
• Deal with customer queries, complaints, and escalations calmly and professionally.
• Gather and act on customer feedback to improve service quality and satisfaction.
• Ensure House Rules are respected and that children play safely in age/size-appropriate areas.