Davies
Central Administration Assistant
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Central Administration Assistant
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Stoke
Reporting To: Administration Lead
Description
Location: On-Site, Stoke-On-Trent - ST1
Hours: Full-Time, 37.5 Hours per week
Davies are looking for a Central Administration Assistant to join our talented Property team at our Stoke office.
The purpose of this position is to provide administrative support by processing all correspondence via email & post, ensuring these are attached to the claim within a set timescale. Aiding on a range of other general administrative duties.
What will your day look like:
- Accurately categorise and index all incoming items to the correct claim.
- Sort, categorise and scan all incoming post.
- Outgoing post: Print, envelope and frank.
- Arrange courier collections where required.
- Processing post requests from handlers regarding incoming/outgoing post e.g. Sending out cheques, returning policy holder’s original documentation, locating original post for handlers.
- Cheque audits – ensuring cheques are showing on claims, chasing handlers/adjusters for information on what action is to be taken.
- Arrange catering facilities for both internal and external meetings.
- Ensure stationary levels are maintained.
- Distribute refreshment supplies in all kitchen areas to ensure appropriate levels are maintained.
- To carry out any reasonable instruction given by their senior manager, in line with business requirements.
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Knowledge and Abilities:
- Excellent computer literacy.
- Good accuracy and attention to detail.
- Able to work under pressure.
- Fast accurate keyboard skills.
- Must be a confidential communicator, both verbal and written.
- Good interpersonal skills.
- The ability to organise own workload.
- Ability to work in a fast paced and changing environment.
- Ability to prioritise.
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
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Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan
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