Charles Tyrwhitt
Central Merchandising Admin Assistant
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The Role
The Central Merchandising Admin Assistant provides admin support for the Retail and Online Custom Shirts offer, set up and maintain Catalogue Flat-plans, to assist in the management of Price Files and support the wider Merchandising team.
What You Will Be Doing
Custom Shirts
- Raising Retail Custom Shirt orders and being the key point of contact between the Stores and the Supplier
- Administrative support for the online Custom Shirts offer, managing queries through the Custom Shirts inbox and liaising with Customer Services
- Continuous improvement by streamlining current processes on Custom to increase efficiency
- Monitoring fabric stock levels and maintaining order limits
- Ensure marketing campaigns can be fully supported from a stock perspective
- Support the set up and launch of new fabrics
- Process Custom invoices and manage Custom invoice reconciliation with the Accounts team
- Liaise with the Technical team on any supplier challenges and manage communications throughout investigations and conclusions
Catalogue Admin
- Ensure completion of catalogue flat plans with accurate data based on the running orders supplied by Marketing and ensure a timely handover to the Catalogue Design team
- Liaise between Buying, Core Merchandising, Marketing and Catalogue Design on stock availability
- Manage the Catalogue checking process, working closely with the Buying and Merchandising teams
- Develop a robust understanding of how catalogues are produced and the associated critical path
Pricing
- Maintain pricing to always ensure accuracy for all markets, under guidance from the Assistant Merch Analyst
- Develop a robust understanding of pricing policies and processes
- Set up new season Price Files in line with critical path
- Manage master data for all currencies and territories
- Ensure a timely handover of Price Files to Catalogue Design and Web teams
- Contribute towards continuous improvement by streamlining current Pricing Processes to increase efficiency
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Core Merchandising
- Setting up accurate size breakdowns and raising purchase orders in line with internal and supplier critical paths
- Completing seasonal sizing analysis and propose size curve or size range updates
- Maintaining up-to-date delivery schedules and escalating any risks
- Acting as the main contact for suppliers on delivery matters
- Reconciling invoices by exception with Finance
- Creating and updating key departmental reports
General
- Support the wider team as required with ad hoc analysis and/or reporting
- Deputise for the Assistant Merchandiser during absence periods
Measures of success and KPIs
- Custom shirt inbox is well managed and response times are met
- Flat-plan deadlines are met
- Book check handover deadlines are met
- Price file management is dealt with in a timely manner with handover deadlines met
- Purchase orders are raised accurately with correct size profile
What We Are Looking For
- Retail experience preferred but not essential
- Strong interpersonal skills – ability to build relationships across functions
- Strong communication skills
- A proactive, can do approach
- Takes initiative
- Ability to plan and prioritise workload
- Interested in problem solving and logical thinking
- Attention to detail
- Strong numerical, analytical and interpretive skills
- Proficient Excel skills
- Maths GCSE grade 6 or above
What You Can Expect From Us
- Competitive salary and excellent bonus scheme
- An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
- You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
- Our hybrid working policy means we work from the office 3-4 days per week (14 days onsite across a 4 week period, and Monday's are our set days in the office)
- We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos
- At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in
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Who We Are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
‘I am Proud and Free to be me!’
When it comes to our people, we really do “Give a shirt”.
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
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