Zest Plan
Central Operations Coordinator
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Join the Zest team as a Central Operations Coordinator!
We're looking for a Central Operations Coordinator to join our dedicated and enthusiastic team. This is a fantastic opportunity to bring your skills to a fast-paced environment where every day brings something new.
Why join Zest?
- 💰 Competitive salary of £27,000, plus bonus
- ✈️ 22 days holiday (rising to 27 with tenure) + bank holidays off!
- 🕒 Full-time 37.5 hours per week, Monday to Friday
- 💵 Wages paid weekly, so every Friday is payday!
- 🏖️ Modern offices in Bournemouth, spend your breaks at the beach!
- 🍕 Onsite chef and subsidised meals
- 🙌 Regular social events to connect with your peers
- 🎮 Onsite pool table and Nintendo Switch for downtime
- 📚 Comprehensive training and coaching
- 👩💼 Health cash plan, virtual GP, counselling and wellbeing support
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As our new Central Operations Coordinator, you will receive full training and support to engage with our customers and partners, via phone call and email, to provide solutions and support for appliance repair and care.
What we’re looking for:
- Proven experience in a customer service environment.
- Direct or transferable coordination experience
- Exceptional communication skills, both verbal and written.
- Strong problem-solving skills with the ability to multitask in a fast-paced environment.
- An empathetic approach to handling customer needs and concerns.
- A positive attitude and the ability to adapt to changing circumstances.
- Commitment to teamwork and contributing to a collaborative environment.
- A desire to learn, grow, and take on new challenges.
Key Responsibilities:
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- Coordinate repair activities, ensuring jobs are scheduled, tracked, and completed efficiently.
- Build and maintain strong relationships with service partners and repair engineers.
- Support decision-making on repairs, replacements, and parts sourcing to deliver the best customer outcomes.
- Monitor operational performance and identify opportunities to improve quality, cost, and service levels.
- Communicate effectively with customers, engineers, and internal teams to ensure a seamless service experience.
- Support onboarding, performance management, and development of service partners.
- Contribute to continuous improvement initiatives by gathering feedback and recommending process enhancements.
Ready to jump-start your career with Zest? Apply now!
Job role: Full time, Office Based
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