Audley Travel
Central Retail Operations Manager
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As Audley Travel celebrates 30 years of creating extraordinary journeys, we’re opening a brand-new chapter as we expand into UK Retail stores. We’d love you to be part of this exciting journey, helping shape this milestone retail experience from the very beginning!
When you join Audley Travel, you become part of a supportive, collaborative community that’s invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact.
See more about life at Audley Travel!
The Opportunity
As Retail Operations Manager, you will play a pivotal role in supporting the success and continued growth of Audley Travel’s retail estate. Acting as the operational link between our stores and wider business functions, you’ll ensure our retail teams have the tools, processes, communications and support they need to deliver outstanding experiences for both clients and colleagues. This is an exciting opportunity to shape the future of retail operations, driving continuous improvement, enhancing ways of working, and developing scalable solutions that support the evolution of our retail presence.
Key Responsibilities
- Acting as the central operational contact for Audley Travel’s retail store network, ensuring stores are effectively supported in their day-to-day operations.
- Owning and continuously developing retail policies, procedures and operational standards across the estate.
- Coordinating and managing communications into the retail network, ensuring colleagues receive clear, consistent and timely information.
- Building strong relationships with key stakeholders across Marketing, Finance, People, IT, Facilities and Procurement to deliver operational excellence.
- Identifying opportunities to improve processes, increase efficiency and enhance both colleague and Client experiences.
- Supporting the implementation of new initiatives, ensuring operational readiness and consistency across all stores.
- Monitoring operational performance and proactively addressing challenges to maintain high standards across the retail estate.
- Playing a key role in the ongoing development and growth of Audley’s retail presence, helping to create scalable and sustainable ways of working for the future.
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We value our people’s wellbeing and understand the importance of flexibility. That’s why we offer hybrid working, with the opportunity to split your time between one of our offices and working remotely from anywhere in the UK.
What You’ll Bring to the Team
We're looking for an organised and proactive operations professional with experience within a retail operations, business operations, or multi-site support environment. You'll bring the ability to create structure, consistency and continuous improvement across a growing retail estate, while building strong relationships and delivering an exceptional experience for both colleagues and clients.
You'll bring:
- Experience in retail operations, multi-site support or a similar operational role.
- Strong organisational skills with the ability to manage multiple priorities and stakeholders.
- Experience developing and implementing policies, procedures and operational standards.
- Excellent communication skills, with the ability to coordinate clear and engaging communications across a network of stores.
- A collaborative approach and experience working cross-functionally with teams such as Marketing, Finance, People, IT and Facilities.
- Confidence building relationships, influencing stakeholders and resolving operational challenges.
- A continuous improvement mindset, with the ability to identify opportunities to enhance processes and ways of working.
- A focus on delivering exceptional colleague and client experiences.
- Strong problem-solving skills and a proactive, solutions-focused approach.
- The ability to balance strategic thinking with hands-on operational execution.
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Why Audley Travel
Alongside competitive salaries and benefits that support your well-being, you’ll find a role that inspires you, challenges you, and connects you to something bigger. If you’re passionate about travel and seeking a career that excites, rewards, and grows with you, Audley Travel is where your journey begins.
There’s more:
- Holiday - 25 days rising to 30 days with length of service
- A day off for your birthday
- A day off for volunteering to support a charity, local support group or community work of your choice
- Annual bonus plan
- Private Medical Insurance
- Access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
- Enhanced family leave & pension scheme
- Life insurance
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
- Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
- Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
We welcome you to speak to our recruitment team at any point during your hiring process, if you have any specific questions before this please contact us on careers@audleytravel.com.
We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!
Ready to turn your travel passion into a career? Apply now to start your journey at Audley Travel!
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