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Central Services Administrator, THE MINSTER CENTRE TRUST
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About The Minster Centre
The Minster Centre is a registered charity based in Queens Park, London NW6 that trains psychotherapists and counsellors. As an accredited higher education organisation, we provide in-person and online courses throughout the week and weekend. The Minster Centre also provides a psychotherapy and counselling service to the local community and has several rooms that are hired out for therapy, training, and events.
Role Summary
The Central Services Administrator is a critical and central role at The Minster Centre, providing a welcoming service to students, room hirers, therapy clients, therapists, and staff members that is friendly, professional, efficient, and aligned with The Minster Centre’s Ethos. The Central Services Team provides first-line support to staff and students as well as undertakes administrative duties crucial to the running of the Centre. The team are also often the first point of contact for members of the public who may be interested in therapy, training, or making general enquiries regarding The Minster Centre.
The Minster Centre is a small, friendly organisation and the Central Services Administrator needs to be an adaptable and flexible person who enjoys teamwork and collaboration within a continuously evolving environment. The Central Services Administrator role is varied, and you will be expected to work with initiative and autonomy to respond to the needs of the Centre.
The ideal candidate will have previous administration and front of house experience to help ensure that all building users (students, staff, room hirers, and clients) are welcomed, that the building is available and set up for training and therapy services. Furthermore, they will be organised, have excellent IT skills and knowledge and practice of using Zoom or be enthusiastic to learn. They will have the ability to work calmly and efficiently under pressure and with staff and service users at all levels and backgrounds. In addition, they will be able to work autonomously on various tasks and work well in a team. This is a great opportunity for someone with relevant transferable skills to develop those skills further within a busy therapy and training environment.
Terms and Conditions
Hours: Part-time 23 hours per week; Mondays to Thursdays (inclusive): 3pm – 7.30pm, Saturdays: 9am – 2pm
Location: The Minster Centre, Queens Park, NW6 6RD
Salary range: £17,718 pro rata (£26,178 FTE)
Contract: This role will be offered on a fixed term until the end of the 2026-27 academic year and then reviewed, with potential for it to become permanent.
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Annual leave: 33 days (including bank holidays) pro rata
Reports to: Central Services Manager
Duties And Responsibilities
Facilities & Operations Management
- Staffing & Rota Coordination: Collaborate with the Facilities & Membership Manager to manage the building rota, ensuring seamless coverage for staff absences and holidays.
- Access Control: Co-coordinate building access, including the daily opening and closing procedures of the premises.
- Incident Response: Respond appropriately to building emergencies in accordance with training provided.
- Premises Maintenance: Ensure the building remains tidy, presentable, and welcoming, while managing inventory and ordering stationery and supplies.
Event Logistics & Technical Support
- Event Coordination: Plan and execute events, room setups, and provide hands-on support for key functions such as Open Days, Graduation, and coffee mornings.
- On-Site & Virtual Support: Provide technical assistance for online and hybrid sessions, including Zoom support, basic Moodle/MS Office troubleshooting, and routine AV setups in training rooms.
- Venue Bookings: Manage the room booking system from initial inquiry to final booking, collaborating with the Finance team to facilitate accurate invoicing.
Stakeholder Engagement & Communications
- Front of House: Act as the first point of contact for visitors, managing incoming telephone calls and providing accurate information to building users, the public, prospective students, and alumni.
- Enquiry Management: Take ownership of enquiries and see them through to a resolution efficiently and professionally.
- Information Flow: Monitor and triage shared mailboxes (including Central Services, Placements, and Membership), escalating high-priority correspondence to the Facilities & Membership Manager as required.
Finance & General Administration
- Financial Admin: Maintain and reconcile petty cash.
- Data & Systems Management: Undertake cross-team administrative tasks to support organisational efficiency.
- Ad-hoc Support: Undertake other duties as reasonably required by the organisation.
This is not an exhaustive list of duties and responsibilities. The post holder may be required to undertake other duties which fall within the ambit of the role, in discussion with the Central Services Manager or Management Committee.
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The post holder is expected to comply with all relevant policies, procedures, and guidelines of The Minster Centre, including those on Equal Opportunities, Health and Safety, and the Data Protection Act.
How To Apply
Please apply by sending 1) your CV, 2) a covering email, and 3) the monitoring forms available on our website by 12pm Friday 4th September 2026 by email to Afua Pierre, HR & Governance Manager hr@minstercentre.ac.uk. Interviews will be conducted on Friday 11th September 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. If you’re interested, please submit your application as early as possible. For further information please contact Leon John, Central Services Manager leon@minstercentre.ac.uk.
This post is being advertised internally and externally. We particularly welcome applications from people from underrepresented groups in the field of psychotherapy and counselling and in our organisation, including people from global majority communities, the LGBTQI+ community, care leavers, people with disabilities (visible or hidden) and those from other minoritised groups. If you require any adjustments during the recruitment process, please let us know.
To fulfil the role, you must be resident in the UK and have the right to work. You will be required to provide proof of your eligibility to work in the UK.
If you are a practising therapist, please review whether you currently have any Minster Centre students as clients and in which year and let us know if this is the case so that we can manage any potential dual relationships. Due to the nature of this role, we regret that we cannot accept applications from current Minster Centre students.
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare any convictions, cautions, reprimands, and final warnings that are not protected on the form provided.
A note about AI: We recognise the value of AI in helping to refine job applications; however, we prefer candidates to write their own personalised cover letters and CVs. AI software frequently generates applications that are generic, impersonal, or repetitive. At the Minster Centre, we appreciate authenticity – An application that has been primarily self-generated gives us an opportunity to assess your unique interpersonal skills and relevant experience.
We look forward to receiving your application!
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