Business Administrator Level 3 Apprenticeship

To provide efficient administrative and operational support across the College, ensuring accurate processes, compliance, and high-quality service delivery.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide administrative support to Divisions and Support areas across College
• Process accurate data relating to each student's application, on programme and examination requirements ensuring audit compliance is maintained
• Engage with systems and processes in order to offer creative solutions to operational challenges
• Assist with the arrangement of Divisional and Cross College events
• Organise and attend Divisional events, such as Awards evenings, Parents evenings and Interview evenings
• To provide cover for Student Reception and Switchboard services as required
• General administrative duties including but not limited to, word-processing, photocopying, responding to telephone enquiries and collecting outgoing mail/delivering incoming mail as appropriate
• Attend team meetings and briefings and supports staff development events
• To assure full compliance within the Department and more broadly across the College with key policies, notably Single Equality, Health and Safety and Safeguarding
• To provide a first class level of customer service with all internal and external stakeholders
• To undertake invigilation duties from time to time
• To carry out such other duties as the Principal may reasonably require

Where you'll work

Princess Way
Burnley
Lancashire
BB12 0AN

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BURNLEY COLLEGE

Training course

Business administrator (level 3)

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What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.