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Centre Administration Support Apprentice
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Apprentice Centre Administrator
Futures Changing Ltd is seeking a professional, organised, and reliable Apprentice Centre Administrator to support the smooth day-to-day running of the centre. This role focuses primarily on centre administration, reception duties, and accurate data management, compliance. No previous experience necessary.
Wage
- £12,480 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates opens in new tab
- Paid at the current Apprenticeship Minimum Wage, in line with UK government guidance.
- Pay is calculated on the basis of 30 hours per week during term time only, plus statutory holiday entitlement.
Training Course
- Customer service practitioner (level 2)
Hours
- Centre-Based Working - Monday - Thursday: 8.00am - 3.00pm. Location: On-site at the centre.
- Friday: Allocated for off-the-job training and structured self-study, undertaken from home. (term time only)
- 30 hours a week
Start date
- Monday 14 September 2026
Duration
- 1 year 3 months
Positions available
- 1
What you'll do at work
Centre Administration & Reception
- Act as the first point of contact for visitors, learners, staff, and external partners
- Maintain a welcoming, professional reception and front-of-house environment
- Answer telephone and email enquiries using professional phone etiquette
- Maintain accurate records of centre activity, learner attendance, and daily operations
- Support the organisation of meetings, events, and learner inductions
- Ensure all information is handled securely in line with GDPR and safer working practices
Social Media and Digital Tasks
- Support the creation of approved social media content
- Draft and schedule posts under supervision
- Engage with audiences in a professional and appropriate manner
- Follow brand guidelines, safeguarding, and online safety policies
- Monitor basic engagement such as likes, comments, and shares
- All social media activity will be supervised and aligned to organisational policies
Data Management & Compliance
- Maintain accurate learner records on internal systems in line with funding and awarding body requirements
- Support preparation of data for audits, inspections, and internal quality reviews
- Ensure compliance with organisational policies including safeguarding, health and safety, equality, and diversity
- Contribute to continuous improvement by identifying opportunities to enhance administrative processes
Safeguarding & Safer Recruitment
- Follow the organisation’s Safeguarding and Child Protection Policy at all times
- Promote a culture of safety, wellbeing, and professionalism across the centre
- Be vigilant in identifying, recording, and reporting safeguarding concerns appropriately
- Participate in safeguarding and Prevent training as required
- Handle sensitive learner and staff information in line with safer recruitment principles
Professional Conduct & Boundaries
- The apprentice must maintain appropriate professional boundaries with learners at all times
- The apprentice must not engage in informal, unsupervised, or inappropriate contact with learners, either in person or digitally
- Friday home-study days do not permit learner contact unless explicitly authorised and supervised
- Any concerns relating to conduct or safeguarding must be reported immediately in line with organisational policy
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Where you'll work
- UNIT 12
- GRANGE WAY BUSINESS PARK
- GRANGE WAY
- COLCHESTER
- CO2 8HF
Apprenticeships include time away from working for specialist training.
You’ll study to gain professional knowledge and skills.
Training provider
- ESSEX COUNTY COUNCIL
Training course
- Customer service practitioner (level 2)
Understanding apprenticeship levels [opens in new tab]
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- The apprentice aims to work towards a Level 2 Business Administration Standard.
- The apprenticeship will be delivered in partnership with an approved apprenticeship training provider, with End Point Assessment carried out by an independent End Point Assessment Organisation (EPAO), in line with national apprenticeship requirements.
- The apprentice will complete off-the-job training as part of their apprenticeship.
- Learning will be aligned to the Knowledge, Skills and Behaviours of the Level 2 standard.
- Regular reviews will support progress, development, and wellbeing.
- English and maths support will be provided where required.
More training information
- Friday: Allocated for off-the-job training and structured self-study, undertaken from home.
- Friday hours form part of the apprentice’s contracted working hours and contribute to the apprenticeship off-the-job training requirement.
- Work set for Fridays will be planned, supervised, and reviewed by the employer and/or training provider.
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Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Safer Recruitment Statement
Futures Changing Ltd is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff and volunteers are expected to share this commitment.
Appointment to this role will be subject to:
- Enhanced Disclosure and Barring Service (DBS) check
- Verification of identity and right to work in the UK
- Satisfactory references covering the last two years
- A probationary period and mandatory safeguarding training
About this employer
At Futures Changing, we make education inclusive, engaging, and tailored to every student—especially those who need it most.
Specialising in construction, wellbeing, and personal development, we provide hands-on training and real-world skills in a structured environment that builds confidence, independence, and career readiness.
Whether it’s term-time programs like Changing Futures, holiday initiatives like The Yard Projects, or commercial courses; we create meaningful opportunities for young people to thrive.
https://changefutures.co.uk/ [opens in new tab]
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
After completing the Centre Administration Support Apprenticeship, learners can progress into further training or employment within business and digital support roles.
Level 3 Business Administration Apprenticeship
- This pathway builds on core administrative skills and can lead to roles such as Senior Administrator. Learners develop greater responsibility for systems, communication, and supporting organisational operations.
Level 3 Social Media Apprenticeship (or Digital Marketing pathway)
- For those interested in marketing and communications, this route develops skills in content creation, managing social media platforms, analytics, and online engagement. It can lead to roles such as Social Media Assistant, Marketing Assistant, or Digital Content Coordinator.
Ask a question
The contact for this apprenticeship is:
FUTURES CHANGING LTD
Charlotte Manford
The reference code for this apprenticeship is VAC2000040450.
Apply now
Closes in 29 days (Tuesday 1 September 2026 at 11:59pm)
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